Miramar Beach Bar - Server Assistant

Rosewood Hotel Group•Montecito, CA

93d•Onsite

About The Position

Rosewood Miramar Beach is looking for a multi-talented Server Assistant to enhance the guest dining experience. This role involves retrieving and serving beverages and food orders, preparing specific food items tableside, collecting payments, and assisting in the maintenance of the restaurant area and equipment. The ideal candidate will be detail-oriented, efficient, and committed to maintaining superior service standards.

Requirements

High School Diploma or an equivalent combination of education and work-related experience.
Must have a current and valid Food Handler Certification.
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Minimum 21 years of age to pour alcoholic beverages.
Minimum two years’ experience in restaurant service.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow through.
Ability to be a clear thinker, remain calm and resolve problems using good judgment.
Ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders.
Ability to maintain good coordination.
Ability to transport cases of received goods to the workstation.
Ability to work an 8-12 hour shift in hot, noisy and sometimes close conditions.
Ability to work with all products and food ingredients involved.
Ability to use all senses to ensure quality standards are met.
Ability to differentiate dates.
Ability to operate, clean and maintain all equipment required in job functions.
Ability to comprehend and follow recipes.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Required to speak, read and write English.

Nice To Haves

Hotel operational exposure (i.e. F&B) preferred.
Experience with a luxury or ultra-luxury property or brand preferred.
Fluency in other languages preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of P.O.S. and manual systems.
Complete opening side duties as assigned: Check quality and amount of all restaurant stock and supplies using checklist; Fold napkins; Requisition all necessary supplies and transport from storeroom to restaurant; Set tables according to service standards; Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards; Ensure a sufficient supply of all silverware, glassware and chinaware for service; Prepare some cold food items (including cereals, fruits parfaits, nuts); Check cleanliness and condition of assigned station and service areas; rectify any deficiencies; Set up side station with supplies and equipment; Set up and check all equipment needed for table side service (including burner, carving trolley).
Follow up on special arrangements to ensure compliance with such.
Communicate any meal requirements and special requests to the servers and kitchen.
Set up and check all equipment needed for table side service (including burner, carving trolley).
Prepare all Table Side dishes and drinks.
Check storage areas for proper supplies, organization and cleanliness.
Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
Open and serve wine/champagne bottles in accordance with departmental standards.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Adhere to payment, cash handling and credit policies/procedures.
Collect and report tips at the end of the assigned shift.
Complete closing side duties: Properly store all reusable goods; Breakdown all goods as specified in departmental standards; Clean all equipment as assigned in the side duties; Restock items for next service; Marry and stock all condiments.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
All other duties as required.