SEO/AEO Client Strategists

Yotpo•New York, NY

3d•$105,000 - $120,000•Hybrid

About The Position

Yotpo is seeking its first Customer Success Manager dedicated to Yotpo Discover, a product that helps eCommerce brands understand and improve their presence across AI-driven discovery experiences, including search, AI answers, and shopping assistants. The role is a strategic, hands-on opportunity to build the Customer Success motion for a new product, partnering closely with Product, Sales, Account Managers, and Customer Success teams while advising eCommerce customers. The position owns customer relationships from post-onboarding through renewal, driving retention and expansion. The successful candidate will lead AEO optimizations, turn discovery insights into practical recommendations and measurable customer outcomes, help build scalable success frameworks and playbooks, and share structured customer feedback to inform the product roadmap. The role also involves tracking adoption and performance, identifying risks, and leading resolution strategies. The ideal candidate has at least three years of experience in SEO, AEO, organic search, or digital strategy, preferably in an agency or consultancy. They bring hands-on SEO expertise, client advisory experience, and the ability to communicate complex search and AI-discovery concepts clearly to stakeholders at different levels. The role is hybrid, with three days per week in the office.

Requirements

At least 3 years of experience in SEO, AEO, organic search, or digital strategy.
Strong understanding of SEO/AEO strategy, technical audits, organic search performance, content optimization, and opportunities to improve brand visibility.
Experience managing client relationships, presenting strategic recommendations, and translating complex search insights into actionable plans that drive measurable results.
Ability to explain complex SEO and AI-driven discovery concepts clearly, build credibility with clients, and present recommendations to stakeholders at different levels.
Naturally curious and consultative, with the ability to investigate challenges, uncover opportunities, and recommend practical solutions.
Able to learn quickly and work in an evolving space while helping shape best practices for a new product and emerging category.

Nice To Haves

Experience in an SEO agency, digital marketing agency, or consultancy.
Experience advising clients on SEO/AEO strategy and execution.
Hands-on experience with AEO/GEO.
Interest in AI-powered search, LLMs, and Generative Engine Optimization (GEO).

Responsibilities

Own post-onboarding customer relationships through renewal, driving retention and expansion in partnership with Account Managers and Customer Success teams across product lines.
Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks.
Lead AEO optimizations using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable customer outcomes.
Partner with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions.
Lead strategic QBRs and executive-level conversations to align customer goals.
Build strong, multi-threaded relationships across customer organizations, from day-to-day operators to C-suite stakeholders.
Proactively track customer adoption and performance, identify risks early, and lead resolution strategies when challenges arise.

Benefits

100% coverage of employee medical premiums and 90% coverage for dependent/family premiums.
100% coverage of employee dental and vision premiums.
Comprehensive life and disability insurance.
Flexible Time Off (FTO), sick time, and paid holidays.
Equity in options.
Company-sponsored 401(k) matching.
Pre-tax commuter and healthcare benefits.
Comprehensive paid leave for new parents and Dependent Care FSA.
Individualized career development, rewards, and recognition.
Wellness and philanthropic programming and events.
Team events, Lunch & Learns, end-of-year celebrations, affinity groups, and community partnerships.