Senior Vice President, Client Processing Manager
About The Position
We’re seeking a future team member for the role of Senior Vice President to join our Client Processing team. This role is located in New York City, NY. In-office requirement is four days. In this role, you’ll make an impact in the following ways: Manage a medium to large-sized team or multiple small Client Processing teams. Handle any and all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. Serve as a top level of support for external clients who were not able to have problems resolved at a lower level. Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented; identify and implement process improvements to improve the experience for all stakeholders.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience is required
- Applicable local/regional licenses or certifications as required by the business
Nice To Haves
- advanced/graduate degree preferred
- 7–10 years of total work experience is preferred
- at least 1–3 years in management
- Experience in brokerage processing is preferred
Responsibilities
- Manage a medium to large-sized team or multiple small Client Processing teams
- Handle any and all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution
- Serve as a top level of support for external clients who were not able to have problems resolved at a lower level
- Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented; identify and implement process improvements to improve the experience for all stakeholders
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Executive
