Senior Vice President, Client Processing Manager

BNY Mellon • New York, NY

9d • Hybrid

About The Position

We’re seeking a future team member for the role of Senior Vice President to join our Client Processing team. This role is located in New York City, NY. In-office requirement is four days. In this role, you’ll make an impact in the following ways: Manage a medium to large-sized team or multiple small Client Processing teams Handle any and all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution Serve as a top level of support for external clients who were not able to have problems resolved at a lower level Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented; identify and implement process improvements to improve the experience for all stakeholders

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required
• 7–10 years of total work experience is preferred
• 1–3 years in management experience is preferred
• Experience in brokerage processing is preferred
• Applicable local/regional licenses or certifications as required by the business

Nice To Haves

• advanced/graduate degree preferred

Responsibilities

• Manage a medium to large-sized team or multiple small Client Processing teams
• Handle any and all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution
• Serve as a top level of support for external clients who were not able to have problems resolved at a lower level
• Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented
• Identify and implement process improvements to improve the experience for all stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Senior