Senior User Experience Designer (Hybrid)
About The Position
Enova’s UX team designs experiences for financial products serving business owners and consumers. The Senior User Experience Designer combines research and design skills with strategic thinking to solve complex problems and deliver measurable results. The role partners with Product, Engineering, Marketing, and other teams to uncover opportunities and shape solutions that balance customer needs, business objectives, and technical constraints. It also involves applying AI to improve research, design, and delivery practices. The designer leads research from framing questions and selecting methods through conducting studies and synthesizing qualitative and quantitative findings. They translate customer insights and business requirements into experiences, from concepts and wireframes to high-fidelity Figma prototypes, while applying information architecture, interaction, and visual design skills. The role uses and evolves established design systems and accounts for legal, compliance, accessibility, and technical requirements. The position owns complex UX challenges from problem definition through launch and iteration, collaborates across disciplines, and uses research and performance data to identify opportunities, inform priorities, define success metrics, and improve experiences. Enova Studios is Enova’s in-house creative agency for small-business and consumer lending brands, bringing Creative, Content, Code, and UX capabilities together.
Requirements
- At least 6 years of UX design experience, including work in financial services or another highly regulated industry, with a portfolio demonstrating research, design execution, and measurable product impact.
- Advanced qualitative and quantitative research skills, including independently planning and conducting studies, synthesizing findings, and translating insights into design decisions.
- Strong UX craft in information architecture, interaction design, prototyping, and visual design; advanced Figma proficiency and experience working within design systems.
- Demonstrated experience applying generative AI across UX research and design workflows to improve quality, accelerate execution, or develop new approaches.
- Ability to influence cross-functional stakeholders, constructively challenge assumptions, and balance business, technical, and user needs.
- Strong business acumen and strategic thinking, including proactively identifying product opportunities and connecting customer insights to measurable business outcomes.
- Adaptability, sound judgment, and ability to independently navigate ambiguity, solve complex problems, and deliver results.
- Experience with UX research and behavioral analytics tools such as Dscout, FullStory, or similar platforms.
- Strong understanding of digital product development, technical constraints, and agile workflows, with experience partnering closely with Engineering.
- Familiarity with design-to-development tools and workflows, including Storybook, Chromatic, or similar technologies.
Responsibilities
- Lead research end to end: frame research questions, select methods, conduct studies, and synthesize qualitative and quantitative findings into actionable insights that inform design and uncover customer-journey opportunities.
- Translate complex customer needs, research findings, and business requirements into experiences, from concepts and wireframes through high-fidelity Figma prototypes; apply information architecture, interaction, and visual design skills.
- Integrate AI into research, synthesis, ideation, prototyping, and design; experiment with emerging tools, evaluate their impact, and help evolve team practices.
- Build trusted relationships across Product, Engineering, Marketing, and other teams; communicate design decisions, use research and data to influence outcomes, and determine when to advocate, adapt, or compromise.
- Apply and evolve the design system while meeting legal, compliance, and accessibility requirements and balancing customer needs, business objectives, and technical considerations.
- Proactively identify customer and business opportunities, partner with UX leadership and cross-functional stakeholders to inform product priorities, define success metrics, and use performance data to improve experiences.
- Own complex UX challenges, navigate ambiguity and changing priorities, and partner with UX Writing, Product, Engineering, and other designers to take solutions from problem definition through launch and iteration.
Benefits
- Health, dental, and vision insurance, including mental health benefits.
- 401(k) matching plus a Roth option for U.S.-based employees.
- PTO and paid holidays.
- Sabbatical program for eligible roles.
- Summer hours for eligible roles.
- Paid parental leave.
- DEI groups, including B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova.
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
- Potential additional compensation in the form of a bonus.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
