Senior User Experience Designer

Fidelity • Westlake, TX

5d

About The Position

Fidelity Investments is seeking a Senior User Experience Designer to create intuitive digital experiences that help customers achieve their goals. The designer partners with product managers, researchers, engineers, and other designers to translate customer needs into simple, meaningful, and scalable solutions. Working closely with a Design Lead, the role leads design efforts across key customer journeys, uncovers insights through research, explores concepts through prototyping, and delivers experiences intended to drive measurable value. The position also contributes to product direction and champions customer-centered decision-making and innovation.

The team works across the organization to create seamless experiences for advisors and clients. It brings together product, engineering, research, and design expertise to solve customer challenges and drive business innovation. Designers have a significant voice in shaping strategy and influencing outcomes, while contributing to a culture of learning, inclusion, and continuous growth.

Fidelity is transitioning toward a full-time onsite working model through a phased rollout across regions and roles. Current onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring may be restricted by laws and regulations based on certain criminal histories.

Requirements

• 4–6 years of experience designing digital products and services in complex environments.
• A digital portfolio that can be reviewed virtually.
• Experience with user-centered design methods, including research synthesis, information architecture, interaction design, prototyping, and visual communication.
• Ability to translate qualitative and quantitative insights into actionable design recommendations.
• Ability to clearly articulate design rationale to a variety of audiences.
• Strong communication, facilitation, and collaboration skills, including the ability to present design concepts, rationale, and recommendations to stakeholders.
• Comfort navigating ambiguity, asking thoughtful questions, and balancing customer needs, business goals, and technical constraints.

Nice To Haves

• Curiosity and a drive for continuous learning and design excellence.

Responsibilities

• Lead design efforts across key customer journeys.
• Uncover customer insights through research and translate customer needs into design solutions.
• Explore concepts through prototyping and deliver scalable digital experiences.
• Partner with product managers, researchers, engineers, and fellow designers to move ideas from concept to delivery.
• Influence product direction and champion customer-centered decision-making and innovation.
• Present design concepts, rationale, and recommendations to stakeholders.
• Work within design systems and identify opportunities to improve and scale them.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed