Senior User Experience Designer

Fidelity Investments • Westlake, TX

7d

About The Position

Fidelity Investments is seeking a Senior User Experience Designer to solve complex problems and create intuitive digital experiences that help customers achieve their goals. The designer will partner with product managers, researchers, engineers, and other designers to translate customer needs into simple, meaningful, and scalable solutions.

As part of a design team and working closely with a Design Lead, this role leads design efforts across key customer journeys. The designer uncovers insights through research, explores concepts through prototyping, and delivers experiences that drive measurable value. The position also contributes to product direction and champions customer-centered decision-making and innovation.

The team partners across the organization to create seamless experiences for advisors and clients. It combines product, engineering, research, and design expertise to address customer challenges and drive business innovation. Designers have a voice in shaping strategy and influencing outcomes, while contributing to a culture of learning, inclusion, and continuous growth.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring may be restricted by laws and regulations relating to certain criminal histories.

Requirements

• 4–6 years of experience designing digital products and services in complex environments.
• A digital portfolio that can be reviewed virtually.
• Experience with user-centered design methods, including research synthesis, information architecture, interaction design, prototyping, and visual communication.
• Ability to balance customer needs, business goals, and technical constraints.
• Ability to navigate ambiguity and collaborate across disciplines to move ideas from concept to delivery.
• Strong communication, facilitation, and collaboration skills.
• Ability to clearly articulate design rationale and present concepts and recommendations to stakeholders.
• Ability to translate qualitative and quantitative insights into actionable design recommendations.
• Ability to work within design systems while identifying opportunities to improve and scale them.
• Curiosity and a drive for continuous learning and design excellence.

Responsibilities

• Lead design efforts across key customer journeys.
• Uncover customer insights through research.
• Explore concepts through prototyping and deliver scalable digital experiences.
• Translate customer needs into simple, meaningful solutions that balance business goals and technical constraints.
• Influence product direction and champion customer-centered decision-making and innovation.
• Collaborate with product managers, researchers, engineers, designers, and stakeholders.
• Translate qualitative and quantitative insights into actionable design recommendations.
• Present design concepts, rationale, and recommendations to a variety of audiences.
• Work within design systems and identify opportunities to improve and scale them.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed