Senior User Experience Designer (Hybrid)

Enova•Chicago, IL

6d•Hybrid

About The Position

Enova’s UX team designs experiences for financial products serving business owners and consumers. The Senior UX Designer combines research and design skills with strategic thinking to solve complex problems and deliver measurable results. The role partners with Product, Engineering, Marketing, and other teams to uncover opportunities, shape solutions, and balance customer needs, business objectives, and technical constraints. It also incorporates AI into research, design, and delivery workflows. The designer leads research from framing questions and selecting methods through conducting studies and synthesizing qualitative and quantitative findings. They translate insights and requirements into customer experiences, from concepts and wireframes to high-fidelity Figma prototypes, applying information architecture, interaction, and visual design skills. The role also uses and evolves established design systems while meeting legal, compliance, and accessibility requirements. The Senior UX Designer identifies opportunities beyond immediate project requests, works with UX leadership and stakeholders to inform product priorities and define success metrics, and evaluates results using performance data. They take ownership of complex work through launch and iteration, navigating ambiguity and changing priorities while collaborating with UX Writing, Product, Engineering, and fellow designers. Enova Studios is Enova’s in-house creative agency for its small business and consumer lending brands, bringing Creative, Content, Code, and UX capabilities together. This is a hybrid role requiring in-office work Tuesday through Thursday, with remote flexibility Monday and Friday. The budgeted annual salary range is $75,000 to $110,000; actual salary may vary based on qualifications, skills, experience, and assessed level. Additional compensation may include a bonus. The employer is unable to sponsor visas or assume sponsorship.

Requirements

At least 6 years of UX design experience, including experience in financial services or another highly regulated industry, and a portfolio demonstrating research, design execution, and measurable product impact.
Advanced qualitative and quantitative research skills, including independently planning and conducting studies, synthesizing findings, and translating insights into design decisions.
Strong UX design craft in information architecture, interaction design, prototyping, and visual design; advanced Figma proficiency and experience with design systems.
Demonstrated experience applying generative AI across UX research and design workflows to improve quality, accelerate execution, or develop new approaches.
Ability to influence cross-functional stakeholders, constructively challenge assumptions, and balance business, technical, and user needs.
Strong business acumen and strategic thinking, including identifying product opportunities and connecting customer insights to measurable business outcomes.
Adaptability, sound judgment, and ability to independently navigate ambiguity, solve complex problems, and deliver results.
Experience with UX research and behavioral analytics tools such as Dscout, FullStory, or similar platforms.
Understanding of digital product development, technical constraints, and agile workflows, with experience partnering closely with Engineering.
Familiarity with design-to-development tools and workflows, including Storybook, Chromatic, or similar technologies.
Eligible to work in the United States; visa sponsorship or sponsorship transfer is not available.

Responsibilities

Independently frame research questions, select methods, conduct studies, and synthesize qualitative and quantitative findings into actionable insights that inform design decisions and uncover customer-journey opportunities.
Translate customer needs, research findings, and business requirements into experiences, from concepts and wireframes to high-fidelity Figma prototypes, applying information architecture, interaction design, and visual design.
Integrate AI into research, synthesis, ideation, prototyping, and design; experiment with emerging tools, evaluate their impact, and help evolve team workflows.
Build relationships with Product, Engineering, Marketing, and other teams; communicate design decisions, use research and data to influence outcomes, and exercise judgment about when to advocate, adapt, or compromise.
Apply and evolve the design system while meeting legal, compliance, and accessibility requirements, and balance customer, business, and technical considerations to deliver effective, scalable solutions.
Identify customer and business opportunities, help inform product priorities and define success metrics with UX leadership and stakeholders, and use performance data to evaluate and improve experiences.
Own complex UX challenges, navigate ambiguity and changing priorities, and partner with UX Writing, Product, Engineering, and designers to take solutions from problem definition through launch and iteration.