Senior Travel Trainer

MANTECH•Chantilly, VA

8d•$88,200 - $147,200•Onsite

About The Position

MANTECH seeks a motivated, detail-oriented Senior Travel Trainer to join its team in Chantilly, Virginia. This is an onsite position supporting government intelligence agencies. The role requires sound judgment and professional conduct when interfacing with government and contract personnel, in accordance with government and company operational and security guidelines. The Senior Travel Trainer provides end-user training and support for custom software solutions at domestic and international locations. Training covers custom client applications, peripheral device management, and the policies and procedures needed to process transactions. The trainer develops and delivers technical instruction and materials, works with customers to define learning objectives, and prepares training plans based on onsite database and workflow analysis. The role also requires documenting issues, keeping training materials current, submitting reports, and providing status updates. Travel of up to 75% is required, and after-hours or weekend support may be needed for training activities.

Requirements

Bachelor’s degree in engineering, computer science, mathematics, education, business administration, or management information sciences, or equivalent experience: six additional years with a high school diploma or four additional years with an associate degree.
At least 8 years of experience in training and/or information technology.
Experience delivering software application training to end users in a classroom, one-on-one, virtual, or equivalent teaching setting.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated initiative, sound judgment, and effective decision-making.
Proficiency with Microsoft 365 productivity applications.
Ability to travel up to 75% domestically and internationally.
Must be a U.S. citizen and able to obtain and maintain an Interim Secret clearance before starting.
Ability to remain stationary for up to 50% of the time.
Ability to communicate clearly verbally and non-verbally, deliver presentations, and work in an office environment.
Ability to use IT peripherals such as laptops, desktops, printers, and fax machines.
Ability to review and understand program, software/hardware, and training manuals.
For deployments, ability to lift and move equipment weighing up to 50 pounds, push a loaded wheeled dolly, and bend, kneel, or crawl to access cables.
Ability to fly on international flights of up to 18 hours.

Nice To Haves

One or more technical certifications, such as Microsoft Certified Trainer, Microsoft Certified Educator, or MS Endpoint Administrator.
Experience training end users on complex hardware and software solutions.
Experience delivering remote technical training using tools such as MS Teams and Cisco Webex.
Experience with Salesforce.
Familiarity with international travel requirements such as visas, medical requirements, and passports.

Responsibilities

Provide end-user training and support for custom software solutions at CONUS and OCONUS locations.
Train users on custom client applications, peripheral device management, and applicable policies and procedures for processing transactions.
Work independently and in small teams on software- and system-related tasks.
Deliver one-on-one, small-group, large-group, virtual, and ad hoc training sessions.
Develop, organize, and deliver technical training and related materials for customers and company employees.
Work with customers and functional organizations to establish training content and objectives.
Prepare training plans based on onsite database and workflow analysis.
Follow defined processes and clearly document issues and problems.
Ensure training materials reflect current product features.
Provide daily status reports to management and customers during training activities.
Complete and submit reporting requirements on time.
Provide after-hours and weekend support as needed for domestic or overseas training tasks.
Build and maintain positive relationships with internal and external customers.
Demonstrate effective verbal and written communication, critical thinking, problem-solving, organization, and management of competing priorities.