Senior Toll Specialist

RK&K•Austin, TX

3d•Remote

About The Position

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist to join its tolling department. The role requires thorough knowledge of tolling, including planning, analysis, design, roadside toll collection and back-office systems, tolling infrastructure and implementation, tolling policy and business rules, customer service center operations, and other aspects of tolling. This is a remote position. The Senior Toll Specialist provides technical, operational, and data analytics support across tolling projects. The role prepares or reviews technical requirements, designs, planning studies, engineering analyses, test plans, and Concepts of Operations; assists with tolling concepts and reports; supports system integration, testing, commissioning, and implementation; contributes to procurement documentation; and helps develop KPI reporting tools for toll vendor contracts. RK&K offers career advancement and professional growth, attractive compensation commensurate with experience, and a comprehensive benefits package. The firm describes itself as a full-service engineering and construction management firm with a collaborative culture and a history of more than 100 years.

Requirements

At least 10 years of technical and/or operational experience working with DOTs and toll agencies.
Highly competent oral and written communication skills.
Demonstrated experience in toll infrastructure, roadside and back-office systems, customer service center operations, and supporting systems.
Commitment to active participation in the company's growth and success.

Responsibilities

Provide technical, operational, and data analytics support on projects.
Prepare and/or perform technical reviews of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations.
Assist in designing and developing tolling concepts and reports, including requirements analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems.
Support development and review of system integration plans, testing procedures, and commissioning documentation for toll systems.
Support implementation of tolling systems and IT systems.
Assist in developing procurement documentation for tolling clients covering technical, functional, and operational specifications, including research into industry best practices and leading-edge approaches.
Help develop and implement KPI reporting tools for toll vendor contracts on tolling projects.