Senior Teller

Tri Counties Bank•Auburn, CA

24d•$20 - $23

About The Position

The Senior Teller serves branches in a broad-based, overall “utility” type role. Under the direction of the Assistant Branch Manager, the Senior Teller participates in and directs customer service activities. The role acts as lead teller, responsible for teller-line activities and activities that support identifying financial solutions for customers.

Requirements

High school diploma or GED.
Previous experience in a teller role.
Ability to lead and direct others.
Knowledge of all of the bank’s products and services.
Excellent verbal and written communication skills.
Ability to use personal computers and Windows-based programs.
May be required to lift up to 25 pounds.

Nice To Haves

Knowledge of all phases of branch operations.

Responsibilities

Participates in daily team huddles and one-on-one debriefs with the Assistant Branch Manager.
Meets assigned referral goals.
Partners with and assists the Assistant Branch Manager in coaching and mentoring referral team members.
Ensures cash and security procedures are followed and accounts for assigned cash.
Provides prompt, efficient, and friendly service to bank customers.
Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments, and other bank products and services.
Makes outbound calls to new and existing customers to maintain contact and address servicing needs.
Assists other branch staff members when necessary.
Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses.
Assists with ATM processing, including balancing the machine, and Night Drop.
Approves daily reports as assigned.
May sign various management reports as assigned.
May be assigned overdraft authority.
Maintains a current understanding of bank procedures and policies.
Maintains current knowledge of bank policies and procedures and applicable federal and state laws and regulations, including Bank Secrecy Act requirements (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, and Financial Elder Abuse Reporting.
Performs other work-related duties as assigned.