Senior Teller

First Interstate • Casper, WY

1d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service, develops and maintains client relationships, and recognizes opportunities to refer clients to additional products and other lines of business. The position is located at the Casper, Wyoming Downtown branch.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a cash-handling and customer-service role.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and the ability to meet or exceed bank cash-balancing requirements.
• Ability to comply with bank regulations related to assigned job functions and apply regulatory standards appropriately.
• Ability to stay current on regulatory changes and follow bank policies and procedures.
• Regular and predictable attendance is required.
• Ability to travel as needed.

Responsibilities

• Process client account transactions, including deposits, loan, mortgage, credit card and escrow payments, cash advances, check cashing, cashier’s checks, proof transactions, and foreign currency exchanges.
• Provide personalized in-person and telephone service by answering questions, resolving issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, such as closing accounts, ordering checks, exchanging foreign currency, providing statements and copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer, verify cash transactions, count and package currency and coin, submit excess cash and mutilated currency to the vault custodian, and maintain an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-sell and referral opportunities by answering inquiries, informing clients about services and promotions, determining client needs, and directing clients to a banker.
• Welcome new or different client requests and collaborate with team members to contribute to client service and bank success.
• Follow bank operations and security procedures, including dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with proof certification.
• Protect confidential information and client confidence, and caution others about potential breaches.
• Attend training sessions to enhance job knowledge and complete required annual and job-specific training.
• Recognize when to place holds under Reg CC and bank policies, and follow proper check- and cash-handling standards.
• Maintain strong product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED