Senior Teller

Tri Counties Bank•Auburn, CA

23d

About The Position

The Senior Teller serves branches in a broad-based, utility-type role, participating in and directing customer service activities under the direction of the Assistant Branch Manager. The role acts as lead teller and is responsible for teller-line activities and work that supports identifying financial solutions for customers. The Senior Teller provides prompt, efficient, and friendly service; supports sales and referrals for the Bank’s products and services; and helps the Assistant Branch Manager coach and mentor referral team members. The position also handles cash and security procedures, supports branch operations and regulatory compliance, and performs other assigned work-related duties.

Requirements

High school diploma or GED required.
Previous experience in a teller role required.
Ability to lead and direct others.
Knowledge of all Bank products and services.
Excellent verbal and written communication skills.
Ability to use personal computers and Windows-based programs.

Nice To Haves

Knowledge of all phases of branch operations preferred.

Responsibilities

Participate in daily team huddles and one-on-one debriefs with the Assistant Branch Manager.
Meet assigned referral goals.
Partner with and assist the Assistant Branch Manager in coaching and mentoring referral team members.
Follow cash and security procedures and account for assigned cash.
Provide prompt, efficient, and friendly service to Bank customers.
Support the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments, and other Bank products and services.
Make outbound calls to new and existing customers to maintain contact and meet servicing needs.
Assist other branch staff members when necessary.
Help ensure branch compliance with audit and regulatory procedures to minimize and control operating losses.
Assist with ATM processing, including balancing the machine, and Night Drop processing.
Approve daily reports when assigned.
Sign various management reports when assigned.
Exercise overdraft authority when assigned.
Maintain current understanding of Bank procedures and policies.
Maintain understanding of Bank policies and procedures and comply with applicable federal and state laws and regulations, including Bank Secrecy Act requirements, Information Security (GLBA), Identity Theft Red Flags, and Financial Elder Abuse Reporting.
Perform other work-related duties as assigned.