Senior Teller

Associated Bank•Omaha, NE

18h•$17 - $25

About The Position

The Senior Teller provides fast, friendly customer service and accurately processes customer transactions while following required policies and procedures. The role helps maintain the operational integrity of the banking office, supports branch sales by identifying customer needs and referring them to colleagues, and demonstrates available banking channels and their benefits. Colleagues may be asked to work at multiple branch locations to support customer and branch needs. The Senior Teller handles a range of customer transactions and account servicing, balances and proves cash, and supports teller operations through guidance, training, cash audits, check approvals, scheduling, and cash management. The position may serve as a backup to the Teller Supervisor where applicable. It also includes office duties and, as assigned, servicing ATMs, the safe deposit area, vault, and night drop. The role protects the Bank’s financial interests by complying with applicable policies, procedures, and regulations, and reports suspicious activity, complaints, procedure violations, and ethical concerns as required.

Requirements

High school education or an equivalent combination of education and experience.
2–4 years of teller experience or equivalent cash-handling experience.
Strong customer service and operations skills.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Represent yourself and your own experiences during recruiting and hiring; new hires are subject to a thorough background check.

Responsibilities

Welcome customers and provide timely, accurate service while adhering to common courtesies and the Bank’s brand promise.
Process transactions including check cashing, deposits, withdrawals, loan and credit card payments, and dispensing monetary instruments and bonds within established guidelines.
Balance and prove cash daily, maintain accurate transaction records, identify payees, verify signatures and endorsements, and stay current on security procedures.
Assist in coordinating teller operations by providing guidance and direction, training colleagues, conducting cash audits, approving checks, scheduling, buying and selling cash, monitoring teller cash balances, and assisting with cash recounts.
Act as backup to the Teller Supervisor where applicable.
Learn and share the Bank’s products, services, promotions, and opportunities; identify customer needs and refer customers to colleagues who can provide financial solutions.
Ensure new accounts are properly processed and assist customers with account servicing.
Provide consistent service to customers and support colleagues within and outside the banking office in accordance with company vision and values.
Comply with internal and external policies, procedures, and regulations to protect the Bank’s financial interests.
Maintain office supplies and a professional, organized environment.
Service ATM machines, the safe deposit area, vault, and night drop as assigned.
Where safe deposit functions are present, monitor access to boxes, maintain lease agreements, and answer customer questions.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the Ethics Hotline as needed.

Benefits

401(k) and pension plans.
Paid time off to volunteer in the community.
Diversity-focused Colleague Resource Groups.
Competitive salaries and professional development and advancement opportunities.
Well-being programs and incentives.
Parental leave.
Employee stock purchase plan.
Military benefits.
Personal banking, loan, investment, and insurance benefits.
Additional benefits for different stages of life.