Senior Teller

Langley Credit Union•Norfolk, VA

23d•Onsite

About The Position

Langley Federal Credit Union is hiring a full-time Senior Teller to work in person at its Hampton Boulevard Branch in Norfolk, Virginia. The Senior Teller is responsible for branch cash operations, helps safeguard assets, and provides security overrides to tellers after reviewing transactions. The role also serves as a mentor and role model, provides on-site training, assists with escalated member situations, and may open or close the branch when no supervisor is present. The Senior Teller provides in-person member service, accurately processes a range of transactions, and educates members about Langley products and services. The position supports referrals to internal business partners, helps protect members and the Credit Union from fraud and theft, and contributes to branch operations and teamwork. The role may require work at other branch locations and a flexible schedule that includes Saturdays.

Requirements

An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience.
At least six months of Teller experience.
Ability to work a flexible schedule, including Saturdays.

Responsibilities

Coordinate branch monetary operations, ensuring adequate funds and bills and coins are available and assets are safeguarded.
Provide security overrides to other tellers and ensure adequate transaction controls.
Assist staff with escalated member situations.
Open and close the branch as needed when no supervisor is present.
Mentor and serve as a role model for tellers, including providing on-site training.
Process member transactions, including balance inquiries, transfers, payments, loan advances, account openings, and other requests through the core system.
Process cash transactions accurately and in compliance with regulatory requirements.
Assist members with service requests, document interactions, and follow up using the CRM tool and Document Management System.
Educate members about Langley products and services and make referrals to internal business partners.
Interact professionally with peers, supervisors, and other Langley employees to foster teamwork.
Act as a front-line deterrent against fraud and theft to protect members and the Credit Union.
Assist with other branch operational duties as assigned.
Comply with Credit Union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance, including books, lab fees, and registration costs.
Student loan repayment support.
Career growth opportunities.
Paid vacation that accrues from the first day and increases with length of service.
13 paid holidays, including the employee's birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time.
401(k) plan with a 6% company match and immediate vesting, with a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and the option to purchase additional voluntary life insurance.
Flexible health care and dependent care benefits.