Senior Teller

Langley Federal Credit Union•Norfolk, VA

24d•$17 - $20•Onsite

About The Position

Langley Federal Credit Union is hiring a full-time Senior Teller to work in person at its Hampton Boulevard Branch in Norfolk, Virginia. The Senior Teller is responsible for cash operations within the branch, mentors and supports tellers, provides transaction security overrides after review, and delivers accurate, attentive service to members. The role also educates members about Langley products and services to help them save, borrow, and spend wisely. The position is performed in an indoor, climate-controlled retail branch with noise levels ranging from quiet to moderate. A flexible schedule, including Saturdays, is required. The employee may also work at other branch locations as needed.

Requirements

An associate degree, or two years of face-to-face customer service or sales experience that includes cash handling, or an equivalent combination of education and experience.
At least six months of Teller experience.
Ability to work a flexible schedule, including Saturdays.

Responsibilities

Coordinate branch monetary operations, maintain adequate funds and supplies of bills and coins, and safeguard assets.
Provide security overrides to other tellers and ensure appropriate transaction controls.
Assist staff with escalated member situations.
Open and close the branch as needed when no supervisor is present.
Mentor tellers and provide on-site training.
Process member transactions, including balance inquiries, transfers, payments, loan advances, account openings, and other requests through the core system.
Process cash transactions accurately and in compliance with regulatory requirements.
Assist members with service requests, document interactions, and follow up using the CRM tool and Document Management System.
Educate members about Langley products and services and make referrals to internal business partners.
Interact professionally with peers, supervisors, and other employees to foster teamwork.
Deter fraud and theft and protect members and the Credit Union.
Perform other branch operational duties as assigned.
Comply with Credit Union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance, including books, lab fees, and registration costs.
Student loan repayment support.
Career growth opportunities.
Paid vacation that accrues from the first day and increases with length of service.
13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and optional voluntary life insurance.
Flexible health care and dependent care benefits.