HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
About The Position
Hewlett Packard Enterprise is hiring a Senior Technology Consultant to lead deployment of high-performance computing (HPC) and AI hardware at customer locations throughout North America. The role is designated Remote/Teleworker, meaning the employee will primarily work from home, while deployment work takes place onsite at customer locations. The consultant coordinates deployment planning and execution with project teams, technical leads, and customer stakeholders. They provide technical leadership during rack-and-stack, cabling, validation, and system acceptance; troubleshoot and resolve complex hardware and infrastructure issues; and serve as an escalation point for deployment and operational issues. The position also involves managing parts while onsite, mentoring and training colleagues, contributing to process improvements, and documenting work and technical procedures. HPE describes its workplace as inclusive and accessible and offers benefits supporting physical, financial, and emotional wellbeing, along with programs for personal and professional development. The expected base salary range is USD 109,000–251,000 annually in Tennessee; variable incentives may also be offered.
Requirements
- Must be a US citizen.
- Advanced understanding of data center IT operations environments.
- Strong understanding of servers, storage, networking, and HPC infrastructure.
- Ability to independently perform deployment and support tasks with minimal supervision.
- Demonstrated ability to troubleshoot and resolve complex hardware and infrastructure issues.
- Strong organizational and project coordination skills.
- Ability to provide technical mentorship and knowledge transfer.
- Ability to lift 50 lbs, stand on ladders, and stand for long periods.
- Ability to operate manual and power hand tools.
- Six to ten years of technical experience and an associate degree or equivalent in computer science or a related area; without a degree, two additional years of relevant professional experience.
Nice To Haves
- Linux, virtualization, and Windows Server experience.
- US Federal Clearance.
Responsibilities
- Lead installation and deployment of small, medium, and large-scale high-performance computing systems at customer locations throughout North America.
- Coordinate deployment planning and execution with project teams, technical leads, and customer stakeholders.
- Provide technical support to deployment teams during rack-and-stack, cabling, validation, and system acceptance activities.
- Rack and stack, connect, and cable systems according to point-to-point cabling maps and SCHD specifications.
- Power up and validate hardware, run health checks, troubleshoot issues, and drive resolution to minimize deployment delays.
- Participate in system acceptance and lead hardware issue resolution during deployment.
- Order, return, and manage parts onsite while following parts-handling policies and procedures.
- Analyze, troubleshoot, and resolve complex issues involving HPE Enterprise systems, servers, storage, networking, and supporting infrastructure.
- Act as an escalation point for deployment and operational issues.
- Mentor and provide technical guidance to less experienced team members.
- Assist with onboarding and training new team members.
- Contribute to process improvement initiatives and recommend best practices.
- Document tasks, activities, lessons learned, and technical procedures.
Benefits
- Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
- Programs for personal and professional development and career growth.
- Variable incentives may be offered in addition to base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
