HPC/AI Hardware Technical Deployment Specialist
About The Position
Work as part of a team to install and deploy small, medium, and large-scale high-performance computing systems at customer locations throughout North America. This is a remote/teleworker position, primarily performed from home, with travel required 70% of the time. U.S. citizenship is required; U.S. federal clearance is a plus but is not required. The role includes installing, cabling, powering up, validating, and checking the health of hardware systems; troubleshooting and resolving hardware issues; and participating in system acceptance. The specialist also manages parts while onsite, supports operational escalations, documents tasks and technical details, and follows HPE travel and parts-handling policies and procedures.
Requirements
- U.S. citizenship.
- At least 2 years of technical experience and an associate degree or equivalent degree in computer science or a related area of study; without a degree, two additional years of relevant professional experience.
- Ability to quickly learn hardware technical requirements related to installation, troubleshooting, and break-fix.
- Understanding of a data center IT operations environment.
- Experience with fiber-optic and/or copper cables, including labeling, bundling, running cables, and understanding point-to-point mappings.
- Experience and understanding of servers, storage, and networking in a datacenter environment.
- Ability to perform data center support tasks proficiently with little guidance.
- Strong mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
- Strong teamwork skills and ability to work with multiple cross-functional groups.
- Strong organizational skills and ability to manage multiple projects and administrative tasks.
- Professional written and verbal communication skills.
- Attention to detail and a focus on customer satisfaction.
- Ability to lift 50 lbs, stand on ladders, stand for long periods, and operate manual and power hand tools.
Nice To Haves
- U.S. federal clearance.
Responsibilities
- Install and deploy small, medium, and large-scale high-performance computing systems at customer locations in North America.
- Rack and stack systems and connect and cable them according to point-to-point cabling maps and SCHD specifications.
- Power up systems, validate hardware, run health checks, troubleshoot issues, and work to correct them.
- Participate in system acceptance and resolve hardware fallout.
- Order, return, and manage parts while onsite, following parts-handling policies and procedures.
- Analyze, troubleshoot, and resolve issues involving HPE enterprise systems, servers, storage, and networking.
- Perform operational management tasks, including resolving escalations and clearing blocking issues to support continued HPC and datacenter service delivery.
- Document tasks and activities and provide technical outlines.
- Follow HPE Travel Policies and Procedures.
Benefits
- A comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
- Programs to support career development and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
