HPC/AI Hardware Technical Deployment Specialist
About The Position
Work as part of a team to install and deploy small, medium, and large-scale high-performance computing systems at customer locations throughout North America. This is a remote/teleworker position, primarily performed from home, with travel required 70% of the time. US citizenship is required; a US federal clearance is a plus but not required. The role involves installing, cabling, powering up, validating, troubleshooting, and supporting hardware in customer data centers. The specialist participates in system acceptance, manages parts onsite, resolves operational blockers and escalations, and documents tasks and technical activities. The position requires adherence to HPE parts-handling and travel policies. The stated annual base salary range is USD 69,200–130,400 in Colorado or USD 74,300–150,500 in California. Actual offers may vary based on location, experience, education or training, and skills. Variable incentives may also be offered.
Requirements
- US citizenship is required.
- At least 2 years of technical experience and an associate degree or equivalent in computer science or a related field; without a degree, two additional years of relevant professional experience are required.
- Ability to quickly learn hardware technical requirements for installation, troubleshooting, and break-fix work.
- Understanding of a data center IT operations environment.
- Experience with fiber-optic and/or copper cables, including labeling, bundling, routing, and interpreting point-to-point mappings.
- Experience and understanding of servers, storage, and networking in a data center environment.
- Ability to perform data center support tasks proficiently with little guidance.
- Strong mechanical aptitude and ability to follow procedures for component-level repairs using ESD best practices.
- Strong teamwork skills and ability to work with multiple cross-functional groups.
- Strong organizational skills and ability to manage multiple projects and related administrative tasks.
- Professional written and verbal communication skills.
- Attention to detail and focus on customer satisfaction.
- Ability to lift 50 pounds, stand on ladders, and stand for long periods.
- Ability to operate manual and power hand tools.
- Ability to travel 70% of the time.
Nice To Haves
- US federal clearance is a plus but not required.
Responsibilities
- Install and deploy high-performance computing systems of varying scale at customer locations in North America.
- Rack, stack, connect, and cable systems according to point-to-point cabling maps and SCHD specifications.
- Power up and validate hardware, run health checks, troubleshoot problems, and work to correct issues.
- Participate in system acceptance and resolve hardware issues identified during acceptance.
- Order, return, and manage parts while onsite, following parts-handling policies and procedures.
- Analyze, troubleshoot, and resolve issues involving HPE Enterprise systems, servers, storage, and networking.
- Perform operational management tasks, including resolving escalations and clearing blockers to enable continued HPC and data center support.
- Provide documentation of tasks, activities, and technical outlines.
- Follow HPE Travel Policies and Procedures.
Benefits
- Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
- Personal and professional development programs supporting career goals.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
