HPC/AI Hardware Technical Deployment Specialist

HPE•Albany, OR

5d•$74,300 - $150,500•Remote

About The Position

Work as part of a team to install and deploy small, medium, and large-scale high-performance computing systems at customer locations throughout North America. The position is designated remote/teleworker, with work primarily from home, and requires travel 70% of the time. U.S. citizenship is required; U.S. federal clearance is a plus but not required. The role includes installing, validating, and troubleshooting hardware; supporting system acceptance; managing parts while onsite; and helping resolve operational escalations and blockers. The specialist documents work and follows HPE policies and procedures, including travel and parts-handling requirements. The stated base salary range is $69,200–$130,400 annually in Colorado or $74,300–$150,500 annually in California. Actual offers may vary based on location, experience, education or training, and skill level. Variable incentives may also be offered.

Requirements

U.S. citizenship is required.
At least 2 years of technical experience and an associate degree or equivalent degree in computer science or a related area of study; without a degree, two additional years of relevant professional experience.
Ability to quickly learn hardware technical requirements for installation, troubleshooting, and break-fix work.
Understanding of a data center IT operations environment.
Experience with fiber optic and/or copper cables, including labeling, bundling, running, and understanding point-to-point mappings.
Experience and understanding of servers, storage, and networking in a data center environment.
Ability to perform data center support tasks proficiently with little guidance.
Strong mechanical aptitude and ability to follow procedures for component-level repairs using ESD best practices.
Strong teamwork skills and ability to work with multiple cross-functional groups.
Strong organizational skills and ability to manage multiple projects and related administrative tasks.
Professional written and verbal communication skills.
Attention to detail and focus on customer satisfaction.
Ability to lift 50 lbs.
Ability to stand on ladders and for long periods of time.
Ability to operate manual and power hand tools.
Ability to travel 70% of the time.

Nice To Haves

U.S. federal clearance.

Responsibilities

Install and deploy high-performance computing systems at customer locations across North America.
Rack and stack equipment, connect and cable systems according to point-to-point cabling maps and SCHD specifications.
Power up hardware, validate systems, run health checks, troubleshoot issues, and work to correct them.
Participate in system acceptance and resolve hardware fallout.
Order, return, and manage parts while onsite in accordance with parts-handling policies and procedures.
Analyze, troubleshoot, and resolve issues involving HPE Enterprise systems, servers, storage, and networking.
Apply hands-on practical knowledge of systems and policies.
Help resolve escalations and clear blocking issues so HPC and data center support activities can continue.
Document tasks, activities, and technical outlines.
Follow HPE Travel Policies and Procedures.

Benefits

Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
Career development programs intended to help employees pursue career goals.

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