Senior Technician - New Orleans

Hoist & Crane Service Group•New Orleans, LA

About The Position

The Senior Technician is a heavy equipment mechanic specializing in crane modernization and repair. The position performs routine maintenance, troubleshooting, repairs, and upgrades, and solves complex crane malfunctions. It requires self-sufficiency, leadership, effective communication, and professionalism to lead field technicians and serve as a liaison between HCSG management and customers. Work is conducted in a safety-first environment. HCSG is a 24/7 service company, so technicians must be available on-call and provide after-hours or weekend service as customer needs require. The role involves working at customer locations, traveling 20–50% of the time, and working various shifts to accommodate branch and customer needs. Out-of-town travel may be required at the company's discretion. Work is normally performed indoors or outdoors, depending on customer requirements, with exposure to varying hot and cold temperatures. Summer temperatures may exceed 120 degrees. The position is frequently exposed to noise, heights, fumes, dust, and odors. The work is labor intensive and includes frequent climbing, balancing, stooping or crouching, overhead reaching, bending, squatting, and prolonged standing and sitting. Employees may encounter heights exceeding 50 feet while maintaining cranes.

Requirements

At least 5–7 years of crane repair and maintenance experience, or at least 3–4 years of electrical and/or mechanical experience in lieu of crane repair and maintenance experience.
Valid driver's license and acceptable driving record.
Commitment to working and driving safely.
Willingness to work off the ground at various heights.
Basic computer skills to use web-based crane inspection programs.
Ability to communicate well and work independently or as part of a team.
Knowledge of hand tools and/or possession of hand tools.
Ability to lift up to 50 pounds daily and up to 100 pounds on rare occasions.
Ability to perform frequent climbing, balancing, stooping or crouching, overhead reaching, bending, squatting, and prolonged standing and sitting; occasional pushing, pulling, kneeling, and crawling; and tasks requiring strong hand-eye coordination.
Willingness to travel 20–50%, work various shifts, and work on-call and overtime as needed.
Willingness to work indoors or outdoors in varying temperatures and frequent exposure to noise, heights, fumes, dust, and odors.
Ability to pass a pre-employment drug test and background check (DISA), and submit to random and annual drug testing as required.

Nice To Haves

Vocational/Technical training certificate.

Responsibilities

Be on-call and provide after-hours services as required.
Troubleshoot, repair, inspect, and upgrade industrial hoists and cranes at customer locations.
Train and mentor field technicians.
Perform OSHA-required hoist and crane inspections and generate inspection reports and repair orders.
Communicate with the Service Manager and Branch Manager during the day to help schedule and complete work.
Consult with customers about repair and safety issues and discuss recommendations to improve their services.
Maintain company-issued equipment, vehicle, and assets in safe and proper working order.
Operate tools, equipment, and vehicles safely and responsibly.
Notify the immediate supervisor of deficiencies.
Maintain HCSG forms and miscellaneous materials in the company vehicle.
Work effectively with others in a team environment.
Attend company-provided training and seminars as required.
Participate in the HCSG 5 Marks program.
Perform other duties as assigned.