Senior Technician, Facility Services, HVAC/Refrigeration

Walmart•Madison, AL

78d•$35 - $70•Onsite

About The Position

This position oversees the installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics. The role involves leading diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems. A key responsibility is implementing and monitoring preventive maintenance programs to extend equipment life and reduce downtimes. The technician will manage rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance. This role requires the use of heavy machinery and the submission of required written and electronic information, such as expense vouchers, weekly summaries, work orders, and maintenance logs. Detailed notes, including before and after photos, must be entered into work orders. The position ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation. Inspections and repairs are conducted in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements. Reclaiming ozone-depleting refrigerants and maintaining compliance with environmental guidelines is also a part of the role. The Senior Technician leads HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues. They may be assigned a Developmental Technician for on-the-job training, including pickup at designated store locations and hands-on instruction for Technician-level associates. Hands-on training sessions on safety, control troubleshooting, and system operations are delivered at company facilities, offsite locations, or vendor sites. Technician skill sets are evaluated, and feedback is provided to senior leadership to support workforce development. Participation in an on-call rotation is required to support business critical needs outside of standard business hours, involving timely responses to incidents or requests and supporting issue resolution or appropriate escalation. The role involves managing refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials. Tracking and ordering HVAC/R parts, recording purchases and usage, and ensuring contract compliance with external service providers are key duties. Service calls are coordinated, and regional/market workloads are managed to meet business priorities and timelines. The position supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes. Special projects are led by collecting data, evaluating new technologies, and recommending improvements. Collaboration with cross-functional teams is essential to develop and refine processes that meet evolving business demands. Company vehicles are maintained in accordance with company policies and procedures, and coordination and transport for required maintenance are managed, ensuring alternate driving support is arranged beforehand. Motor vehicles are operated safely, ensuring all required documents are present. Fuel and water levels, brake condition, signals, and lights are checked. Maintenance invoices are submitted for payment, and the coverage and validity of vehicle insurance are verified. Company uniform and badge are worn in accordance with company policies and procedures. The role involves leading and participating in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Processes and practices are developed, communicated, and implemented to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Compliance with company policies, procedures, and standards of ethics and integrity is demonstrated, promoted, and supported by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Respect for the individual is demonstrated by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent. Working as a team, building strong and trusting relationships, and communicating with impact, energy, and positivity to motivate and influence are key aspects. Strengthening the team by helping, developing, and mentoring others, and recognizing others’ contributions and accomplishments are also important. Acting with integrity involves maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the company culture; holding oneself and others accountable; and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent are expected. Serving customers and members involves delivering results while putting the customer first. Decisions are made based on reliable information; balancing short- and long-term priorities; and considering how one's work impacts the team’s ability to deliver on our purpose for all stakeholders. Striving for excellence includes displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience. Driving continuous improvements, being open to and using new technologies and skills, and supporting others through change are also part of this role.

Requirements

Option 1: 3 years’ experience in HVAC/grocery rack refrigeration.
Option 2: 6 years’ experience in HVAC/grocery rack refrigeration and Associate of Applied Science (AAS) in Air Conditioning and Refrigeration.
Hold and maintain Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
Where required, HVAC-R/ Mechanical Journeyman.
1 year’s experience in plumbing, electrical, material handling equipment, or related area or 2 years’ Walmart store experience.
Valid state-issued driver’s license and ability to pass a motor vehicle report.
Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years.
Commercial driving record with no more than two (2) moving violations in the last three (3) years.
No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.

Nice To Haves

Completion of a 2-year technical/vocational HVAC/R program or 2-year associate’s of applied science A/C and refrigeration.
Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
Prior work experience reading blueprints, schematics, and wiring diagrams.
Prior work experience using hand tools, power tools, and testing equipment.
Prior work experience with Glycol and C02 systems.

Responsibilities

Oversees installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
Leads diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
Implements and monitors preventive maintenance programs to extend equipment life and reduce downtimes.
Manages rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance.
Uses heavy machinery.
Submits required written and electronic information (for example, expense vouchers, weekly summaries, work orders, maintenance logs).
Enters detailed notes in work orders, including before and after photos.
Ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation.
Conducts inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements.
Reclaims ozone-depleting refrigerants and maintains compliance with environmental guidelines.
Leads HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues.
May be assigned a Developmental Technician for on-the-job training, including pickup at designated store locations and hands-on instruction for Technician-level associates.
Delivers hands-on training sessions on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
Evaluates Technician skill sets and provides feedback to senior leadership to support workforce development.
Participates in an on-call rotation to support business critical needs outside of standard business hours.
During assigned on-call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
Manages refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials.
Tracks and orders HVAC/R parts, records purchases and usage, and ensures contract compliance with external service providers.
Coordinates service calls and manages regional/market workloads to meet business priorities and timelines.
Supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
Leads special projects by collecting data, evaluating new technologies, and recommending improvements.
Collaborates with cross-functional teams to develop and refine processes that meet evolving business demands.
Maintains company vehicles in accordance with company policies and procedures.
Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
Safely operates motor vehicles and ensures that the vehicle has all required documents.
Checks fuel and water levels, brake condition, signals, and lights.
Submits maintenance invoices for payment.
Verifies the coverage and validity of vehicle insurance.
Wears company uniform and badge in accordance with company policies and procedures.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)