Senior Technical Program Manager

Microsoft•,

21h•$119,800 - $261,000

About The Position

Microsoft Customer and Partner Solutions (MCAPS) Core accelerates customer outcomes and business growth by connecting product, engineering, marketing, sales, customer success, and partners. Within MCAPS Core, Cloud + AI Platforms (CAIP) is a strategic Microsoft business. Worldwide Technical Success connects product direction, sales strategy, and scalable delivery execution across Azure. Its mission is to scale solution delivery through repeatability, product improvement, and people enablement. The Senior Technical Program Manager for the Infrastructure and Platform team drives programs, operating rhythm, and cross-organization execution to turn Technical Success strategy into measurable customer and business outcomes. The role coordinates work across customers, the field, the Factory, partners, and Azure product groups. It manages priority customer engagements and escalations, engineering interlocks that convert recurring blockers into product signals, and the delivery of reusable intellectual property and Value-Based Deliverables at scale. The position calls for Azure technical depth, disciplined program management, data-driven decision making, influence across organizations, clear executive communication, and use of AI and agentic tooling to scale team operations. The role is part of a culture focused on innovation, inclusion, collaboration, continuous learning, and meaningful impact for customers and the technology community.

Requirements

Bachelor's degree and at least 4 years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
At least 2 years of experience managing cross-functional and/or cross-team projects.
Authorization to work in the United States without employer visa sponsorship now or in the future.
Strong Azure technical depth, disciplined program management, data-driven decision-making, and ability to influence across organizations.
Ability to communicate clearly and concisely with executives.

Nice To Haves

Bachelor's degree and at least 8 years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
At least 6 years of experience managing cross-functional and/or cross-team projects.
At least 1 year of experience reading and/or writing code, such as for sample documentation or product demos.
Experience using AI and agentic tooling to scale team operations.

Responsibilities

Translate Technical Success priorities into program goals, roadmaps, and milestones, using customer and field demand data to prioritize work across technical pillars.
Ensure significant initiatives have a directly responsible individual (DRI), a defined outcome, and an exit condition; drive evidence-based decisions to continue, scale, or retire work.
Own the team's operating rhythm and scorecard, maintain current data, surface risks early, and use telemetry and AI tools to automate reporting.
Track top blockers and feature gaps by technical pillar and drive them to closure with Azure product groups through regular business reviews.
Convert recurring issues into evidence-based product signals, reusable mitigations, and guidance, while keeping stakeholders informed as status changes.
Program manage reusable intellectual property and Value-Based Deliverables through qualification, pilot, review, publishing, maintenance, and retirement against a common quality bar.
Drive skilling and enablement programs that build accredited delivery capacity across field and partner teams where customer demand exists.
Measure adoption, reuse, delivery quality, and customer satisfaction, and use the results to refine assets and enablement.
Coordinate between Technical Success, Azure product groups, field leadership, and teams across Microsoft; influence without authority and follow through on commitments.
Communicate clearly and concisely with executives through status, risk, and decision summaries.