Senior Technical Program Manager

Exol•Wilmington, MA

3d•$175,500 - $257,400•Hybrid

About The Position

Symbotic is seeking a technical program management leader to own a portfolio of complex new product development and strategic engineering programs. The role establishes how programs progress from concept through production, deployment, and sustainment, and sets the planning, phase-gate, reporting, and governance practices used across the organization. It partners with engineering, product, manufacturing, supply chain, services, sales, finance, customers, and external partners, and includes mentoring program managers and advising executive leadership. The position leads integrated development and deployment of large-scale automation and robotic systems, managing program outcomes, scope, schedule, budget, resources, technical risks, and dependencies. It coordinates engineering deliverables across software, mechanical, electrical, industrial, and embedded controls disciplines, as well as procurement, manufacturing readiness, site preparation, installation, commissioning, acceptance, and operational handoff. The program lead represents Symbotic with customers, communicates complex technical issues in business terms, and resolves conflicts across technical, commercial, schedule, and operational priorities. The role also promotes transparent, fast, cross-functional decision-making; ensures teams follow Symbotic’s Product Lifecycle Management and new product development processes; and leads continual improvement of program standards and practices. The position may require up to 25% travel to client and customer locations. Employees are responsible for owning a credit card and managing expenses personally for bi-weekly reimbursement.

Requirements

At least 10 years of related work experience.
At least 6 years of experience in program management roles.
Bachelor’s degree in Engineering, Robotics, Mechatronics, or a related discipline.
Demonstrated experience leading a portfolio of concurrent programs with shared resources, aggressive schedules, and competing priorities.
Experience leading, mentoring, or managing program managers or technical teams.
Experience building or improving organizational program management processes, such as phase-gate, governance, planning, and reporting.
Experience presenting to and influencing executive leadership.
Experience delivering complex electromechanical, robotics, or automation products from new product development through production launch, including readiness at manufacturing partner or customer sites.
Extensive experience in a central role on a highly integrated electromechanical systems, mechatronics, or robotics product development team.
Extensive experience leading user-centered innovation programs across multiple disciplines.
Experience managing large-scale system integration, verification, and test programs for complex electromechanical or automation systems.
Experience planning and managing hardware and software deliverables across disciplines such as robotic controls, navigation, networking, and vision and perception systems.
Experience building project plans and structuring project work in JIRA.
Working experience with third-party vendors and manufacturers on electromechanical or robotics products through launch and sustainment, including familiarity with Supply Chain, Quality, and Manufacturing standards and practices.
Willingness to fail quickly and often while exploring solutions.
Team-oriented approach, with conflict-resolution and influencing skills.
Experience negotiating resources in a matrix environment across multiple workstreams and setting priorities among competing critical paths.
Respect for and understanding of disciplines including Systems Engineering, Hardware Development, Electronics, Controls, Software, Quality, and Manufacturing.
Proficiency in JIRA and standard planning and reporting tools such as MS Project, PowerPoint, Excel, Word, Visio, or equivalents.
Valid driver’s license and ability to drive and/or fly to client and customer locations.
Ability to own a credit card and personally manage expenses for bi-weekly reimbursement.

Nice To Haves

Master’s degree in Engineering, Engineering Management, or an MBA.
Experience managing construction, facility, infrastructure, or site-readiness dependencies for industrial automation deployments.
Experience planning commissioning, operational readiness, and customer acceptance activities.
Experience standing up a new product line or line of business.
Experience contributing to industry standards development, such as IEC or ASTM.
Lean or Six Sigma training.

Responsibilities

Own a portfolio of concurrent strategic programs and make prioritization, resourcing, and trade-off decisions across shared engineering teams.
Define and evolve phase-gate, planning, governance, reporting, metrics, and dashboard models for the organization.
Mentor and coach program managers in planning, risk management, and executive communication.
Present program status, risks, and recommendations to senior leadership and support leadership decisions.
Develop and optimize project plans with engineering, product management, sales, and finance.
Manage scope, schedule, and budget for strategic engineering projects and initiatives in the Technical Program Management Office.
Facilitate cross-functional meetings and communicate initiative status to teams, senior management, and customers.
Represent Symbotic as program lead to customers, communicating clearly, negotiating effectively, and resolving roadblocks.
Lead integrated planning across engineering development, long-lead procurement, manufacturing partner readiness, site preparation, installation, commissioning, and operational readiness.
Coordinate contract manufacturers, suppliers, engineering consultants, construction partners, customers, and internal teams to manage interfaces and deployment dependencies.
Establish and manage readiness, commissioning, acceptance, and operational handoff requirements for complex automation deployments.
Align internal program commitments with customer expectations for scope, schedule, system performance, site readiness, acceptance criteria, and operational transition.
Translate technical issues into business impacts, options, risks, and recommendations for executive leaders and customers.
Lead cross-functional and customer discussions to resolve conflicts involving technical, commercial, schedule, and operational priorities.
Lead multidisciplinary teams in taking new products from concept through implementation, delivery, and support.
Partner with engineering and product leaders to drive rapid, timely, high-quality delivery of complex projects and motivate engineering teams across multiple locations.
Manage technical development, integration, and deployment of large-scale automation and robot systems from design through production deployment.
Manage engineering deliverables across software, mechanical, electrical, industrial, and embedded controls teams.
Resolve issues, risks, and challenges throughout new product development, hardware engineering, production deployment, and sustainment.
Manage cross-functional issue tracking, root-cause analysis, corrective-action plans, and status reporting across engineering teams and leadership.
Manage generation of critical project artifacts, including Bills of Materials (BoM), Tech Data Package (TDP) releases, Functional Requirements, and Requirements Validation documentation.
Foster transparency, fast decision-making, and synchronized partnership across engineering and product teams.
Ensure compliance with Symbotic’s Product Lifecycle Management process and coach teams in new product development processes and best practices.
Lead lean-focused continual improvement of standards, processes, and procedures to streamline team interactions and communication.