Senior Technical Product Manager – Platform & Developer Experience

American Express•New York, NY

About The Position

The Senior Technical Product Manager will make it easier for American Express teams and approved partners to build agent-enabled experiences. The role owns the roadmap for shared integration capabilities, developer tools, and onboarding, partnering with engineering, Identity, and Evaluation teams to make integrations secure, reliable, and easy to use. Domain product teams remain responsible for partner relationships and launches. The role leads platform and developer-experience products from discovery through delivery and adoption. It maps partner integrations through the first successful call and production readiness, defines documentation and onboarding requirements, and selects guided or self-service onboarding according to partner needs and risks. It also establishes reusable integration patterns and learning experiments, then turns findings into integration requirements and guidance while preserving domain business rules. The product manager measures onboarding time, integration success, reliability, and developer adoption; works with engineering and Analytics to assess integration quality and experience; and uses performance and customer-experience signals to prioritize improvements. The role also supports development and release planning, manages dependencies, and communicates decisions, risks, and tradeoffs across engineering, architecture, domain product, partner integration, Identity, security, privacy, legal, compliance, and risk stakeholders.

Requirements

6–8+ years of experience in product management, product development, software engineering, API or platform products, developer tools, or partner-enabled digital experiences.
Experience owning a developer-facing product or integration experience through launch, adoption, and iteration, with clear examples of improved developer outcomes.
Technical fluency with APIs, authentication and authorization flows, schemas, integration testing, versioning, and errors.
Ability to inspect an integration specification or contract and discuss tradeoffs with engineers.
Strong product judgment, discovery, and prioritization skills, including translating ambiguous needs into a roadmap, requirements, and acceptance criteria.
Experience aligning teams with different ownership boundaries and balancing customer, business, technical, and control requirements.
Clear written communication and ability to explain technical concepts to developers and business stakeholders.
Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship.

Nice To Haves

Experience with AI agents, MCP, function calling, SDKs, developer portals, or partner ecosystems.
Experience turning technical discovery and prototypes into reusable platform products, including onboarding, testing, or diagnostic improvements.
Experience in financial services or another regulated industry, and familiarity with privacy, delegated access, and customer data protection.
Bachelor’s degree or equivalent experience.

Responsibilities

Own the roadmap for shared integration capabilities and developer experience from discovery through delivery and adoption.
Help Amex teams expose capabilities to agents and help approved partners integrate with them.
Map partner integrations through the first successful call and production readiness, including testing account connections and authorization.
Define requirements for developer documentation, onboarding, testing, and troubleshooting.
Select an appropriate level of guided or self-service partner onboarding based on partner needs and risks.
Partner with engineering and enterprise platform teams to establish secure, reusable integration patterns.
Make approved authentication, consent, and authorization patterns understandable to developers in partnership with the Agentic Identity product owner and security teams.
Own a prioritized learning backlog with engineering, defining experiment questions, success criteria, and decisions; capture findings and translate them into reusable integration requirements and guidance.
Preserve domain business rules and justify partner-specific differences.
Measure and improve onboarding time, integration success, reliability, and developer adoption.
Partner with engineering, Analytics, and the Evaluation product owner to assess integration quality, reliability, and developer experience.
Use performance and customer-experience signals to prioritize improvements to owned capabilities.
Support development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs to stakeholders.
Prioritize delivery across teams, reuse existing capabilities where appropriate, and communicate dependencies and tradeoffs within platform strategy and investment priorities.
Prioritize shared capabilities around partner and domain needs, delivery commitments, and engineering capacity.
Recommend when to reuse, extend, or build capabilities.