Senior Technical Product Manager – Platform & Developer Experience
About The Position
The Senior Technical Product Manager will own the roadmap for shared integration capabilities, developer tools, and onboarding that help American Express teams and approved partners build agent-enabled experiences. The role partners with engineering, Identity, and Evaluation teams to make integrations secure, reliable, and easy to use. Domain product teams retain ownership of partner relationships and launches. The position sits within American Express Digital Labs, which originates, incubates, and manages products and platforms for customers’ digital lives. The team uses emerging technologies to develop digital payment and financial services products and Membership experiences, often working with technology companies and strategic partners. The product manager will guide platform capabilities from discovery through delivery and adoption; establish reusable integration patterns; improve developer onboarding and integration outcomes; and coordinate delivery across engineering, architecture, domain product, partner integration, identity, security, privacy, legal, compliance, and risk stakeholders.
Requirements
- 6–8+ years of experience in product management, product development, software engineering, API or platform products, developer tools, or partner-enabled digital experiences.
- Experience owning a developer-facing product or integration experience through launch, adoption, and iteration, with clear examples of improved developer outcomes.
- Technical fluency with APIs, authentication and authorization flows, schemas, integration testing, versioning, and errors; ability to inspect an integration specification or contract and discuss tradeoffs with engineers.
- Strong product judgment, discovery, and prioritization skills, including translating ambiguous needs into a roadmap, requirements, and acceptance criteria.
- Experience aligning teams with different ownership boundaries and balancing customer, business, technical, and control requirements.
- Clear written communication and ability to explain technical concepts to developers and business stakeholders.
- Eligibility to work in the United States for American Express; the company will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience with AI agents, MCP, function calling, SDKs, developer portals, or partner ecosystems.
- Experience turning technical discovery and prototypes into reusable platform products, including onboarding, testing, or diagnostic improvements.
- Experience in financial services or another regulated industry, and familiarity with privacy, delegated access, and customer data protection.
- Bachelor’s degree or equivalent experience.
Responsibilities
- Own the product roadmap for shared integration capabilities and developer experience, from discovery through delivery and adoption.
- Help Amex teams expose capabilities to agents and help approved partners integrate with them.
- Map partner integration from the first successful call through production readiness, including testing account connections and authorization.
- Define requirements for developer documentation, onboarding, testing, and troubleshooting, and choose an appropriate guided or self-service onboarding approach based on partners and risks.
- Partner with engineering and enterprise platform teams on secure, reusable integration patterns.
- Work with the Agentic Identity product owner and security teams to make approved authentication, consent, and authorization patterns understandable to developers.
- Own a prioritized learning backlog with engineering; define experiments’ product questions, success criteria, and decisions; capture findings and convert them into reusable integration requirements and guidance while preserving domain business rules and justifying partner differences.
- Measure and improve onboarding time, integration success, reliability, and developer adoption.
- Partner with engineering, Analytics, and the Evaluation product owner to assess integration quality, reliability, and developer experience.
- Use performance and customer-experience signals to prioritize improvements to owned capabilities.
- Support development and release planning, manage cross-functional dependencies, and communicate decisions, risks, and tradeoffs to stakeholders.
- Prioritize delivery across teams, reuse existing capabilities where appropriate, and communicate dependencies and tradeoffs within platform strategy and investment priorities.
- Work with engineering, architecture, domain product teams, partner integration teams, Enterprise Identity, and security, privacy, legal, compliance, and risk stakeholders.
- Prioritize shared capabilities around partner and domain needs, delivery commitments, and engineering capacity; recommend when to reuse, extend, or build capabilities.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
