Senior Technical Presales Engineer

Digital Matter•Atlanta, GA

1d•Hybrid

About The Position

The Senior Technical Presales Engineer distils customer technical requirements through discovery calls, QBRs, and other engagements, then conceptualises solution architectures tailored to customer needs and specific use cases. Solutions may combine existing products, enhanced features, customised products, and third-party peripherals. As a senior team member, the engineer engages with senior customer stakeholders and represents the company beyond a purely technical remit. The role is part of a collaborative Go To Market team that values diverse perspectives and regional expertise. It is based in Atlanta, USA, in a hybrid model with the office as the primary work location and work from home available for up to two days per week. Regular travel within the assigned territory is expected.

Requirements

At least 5 years of experience in solution engineering, application engineering, or technical presales roles.
Ability to understand and solve problems.
Technical writing skills.
Systems engineering skills.
Working knowledge of telecommunications infrastructure.
Working knowledge of sensors and instrumentation.
Working knowledge of basic electrical concepts and wiring.
Working knowledge of firmware and software code development practices and principles.
Ability to use software packages that support day-to-day operations and business activities, including the MS Office Suite, JIRA, and CRM platforms such as HubSpot.
Ability to challenge the status quo.
Experience engaging with clients at senior stakeholder level.
Team orientation and collaboration.
Excellent communication and interpersonal skills.
Problem-solving ability.
Attention to detail.
Strategic thinking.
Continuous learning and adaptability.
Self-management.
Risk identification and management.
Flexibility.

Responsibilities

Rapidly scope custom solutions.
Follow a structured technical scoping process during discovery calls to document customer needs in detail.
Attend client QBRs and project implementation meetings, drawing technical insights for unsolicited proposals and to support successful project roll-outs.
Help qualify and scope feature requests and customisations involving hardware, firmware, or software.
Contribute to and adhere to internal processes for custom feature and product requests.
Increase the win rate for deals requiring technical proposals.
Develop sophisticated, effective solutions and assist in writing compelling proposals.
Ensure the quality and completeness of solution architecture slides and documents in proposals.
Assist in developing support documentation and contribute to support materials.
Interact with clients and gather feedback on support materials.
Conduct internal testing of new products and features ahead of client testing.