Senior Technical Analyst

Further•Cleveland, OH

18h

About The Position

Further is seeking a Technical Analyst to connect developers, functional analysts, and business stakeholders so clients can maximize the value of their data. The role combines hands-on data configuration in platforms such as Customer Journey Analytics (CJA) with tailored dashboard and reporting creation. The analyst must explain technical backend configurations and data insights to both technical and non-technical audiences. The successful candidate will partner with stakeholders to define business requirements, own CJA configuration—including Data Views, Data Connections, metrics, and dimensions—and deliver reporting that addresses those requirements. They will also coordinate workflow, project tasks, and documentation in Jira. In the first year, the analyst is expected to take end-to-end ownership of CJA Data View configurations, deliver clear and actionable dashboards, and become a trusted hybrid analyst able to present both technical architecture details and strategic business insights.

Requirements

3–5 years of professional analytics experience, with a balance of technical execution and functional analytics.
Hands-on experience with Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA), including Data View and Data Connection configuration.
Experience defining business requirements and building dashboards or reporting to meet them.
Strong understanding of data structures and the ability to configure metrics and dimensions independently, without heavy reliance on developer support.
Ability to manage client expectations and present complex ideas to non-technical audiences, explaining both backend configuration and the implications of dashboard metrics.
Experience using Jira or a similar Agile project management tool.

Nice To Haves

Experience with Adobe Journey Optimizer (AJO).
Experience with other cloud and analytics platforms, such as BigQuery, GA4, Looker Studio/Data Studio, or Snowflake.
Previous consulting or agency experience.
Familiarity with legacy Adobe Analytics architecture and how it translates into the modern AEP/CJA landscape.

Responsibilities

Partner with stakeholders to define and document clear business requirements.
Own configuration in modern tools, including managing CJA Data Views, Data Connections, metrics, and dimensions.
Build intuitive dashboards and reporting structures that address specific business requirements.
Translate between technical engineering teams and non-technical business stakeholders, communicating data configuration mechanics and data-driven insights.
Manage workflow, project tasks, and documentation using Jira.
Take ownership of CJA Data View configurations end to end, creating and managing metrics and dimensions.
Deliver clear, actionable dashboards that demonstrate the value of the AEP/CJA ecosystem.
Present technical architecture details and strategic business insights to varied audiences.