Senior Technical Solutions Analyst

Allegion • Carmel, IN

4d • Remote

About The Position

The Senior Technical Solutions Analyst – America’s IT supports the core back-office application strategy across the Americas technology ecosystem, including Finance, Supply Chain, Manufacturing, Procurement, and broader business operations. The role serves as a technical consultant to business stakeholders and ERP sustaining and support teams, translating operational objectives and production support requirements into practical, repeatable solutions aligned with stakeholder needs, enterprise standards, and long-term platform strategy. The analyst partners across functions, helps shape sustaining and support practices, strengthens incident-to-change discipline, evaluates automation and embedded analytics, and supports M&A and process harmonization as business needs evolve.

The position is remote in Illinois, Indiana, Kentucky, or Ohio. Candidates must be legally authorized to work in the United States; employment visa sponsorship is not intended.

Requirements

• At least 5 years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms such as Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i, and related integration technologies such as middleware, APIs, and EDI.
• Strong understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse processes and how they map to ERP configuration, master data, and integrations.
• Experience establishing governance, prioritization, intake, and incident/problem/change support practices.
• Experience with production support tooling and frameworks such as ServiceNow, monitoring, SLAs, on-call processes, root-cause analysis, and post-incident remediation tracking.
• Knowledge of ERP-related data concepts, including master data management, interfaces, data quality, and reconciliation; comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements, including SOX and data security, and applying controls and documentation in an ERP environment.
• Strong stakeholder management and communication skills, including influencing senior business leaders, translating technical complexity into business impact, and working across matrixed teams without direct authority.
• Strong systems thinking, problem-solving, and decision-making skills.
• Ability to quickly understand new operational domains and thoughtfully apply technology to improve processes and outcomes.
• Comfort operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time.
• Must be legally authorized to work in the United States; the company does not intend to provide employment visa sponsorship.

Responsibilities

• Serve as a strategic technology partner to Americas back-office business stakeholders, translating objectives and production support requirements into solution direction and actionable plans.
• Own and evolve ERP sustaining and support strategy for core modules, integrations, middleware, and patches.
• Lead business-facing technical consulting for incident, problem, and change management, turning stakeholder needs into prioritized support and enhancement solutions with success criteria and SLAs.
• Partner with stakeholders and platform delivery teams to address system inefficiencies, recurring incidents, and technical debt, recommending scalable remediation and stabilization approaches.
• Establish intake, prioritization, and governance processes for sustaining initiatives, including break/fix work, defects, small enhancements, and compliance fixes.
• Evaluate technology, automation, and AI capabilities and advise whether to use embedded ERP features or external/custom tools, considering AI policy, security, and business value.
• Lead proofs of concept and pilots for sustaining tools or automation, assess business value, and reduce risk before broader rollout.
• Coordinate stakeholder analysis, testing, user acceptance planning, cutover and readiness planning, and adoption/change coordination for sustaining releases and patches.
• Coordinate work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce delivery and downtime risks.
• Support vendor evaluations, contract and renewal discussions, support escalations, and alignment with ERP product and managed service providers.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, and integrations and recommending phased, low-risk approaches.
• Produce communications and executive-level reporting that connect technical tradeoffs, risks, recurring incident trends, and prioritization to business impact and recommended decisions.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Unlimited paid time off
• 401(k) plan with a 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts for healthcare and/or dependent daycare expenses
• Short- and long-term disability insurance paid by Allegion
• Term life insurance, with the option to purchase supplemental coverage
• Tuition reimbursement
• Voluntary wellness program with rewards of up to $2,000
• Employee discounts through Perks at Work
• Community involvement and opportunities to give back
• CliftonStrengths assessment and coaching
• Professional development investment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed