Senior Technical Analyst

Further•Cleveland, OH

About The Position

Further is seeking a Technical Analyst to connect developers, functional analysts, and business stakeholders so partners can maximize the value of their data. The role combines hands-on configuration in platforms such as Customer Journey Analytics (CJA) with tailored reporting and dashboard development. The analyst will explain technical backend configurations and data insights to both technical and non-technical audiences. The position partners with stakeholders to define business requirements, configures CJA Data Views and Data Connections as well as metrics and dimensions, builds dashboards and reporting structures, and manages project workflow and documentation in Jira. In the first year, the successful candidate is expected to take ownership of CJA Data View configurations, deliver actionable dashboards that address specific client or business requirements, and become a trusted analyst able to present both technical architecture and strategic business insights.

Requirements

3–5 years of professional analytics experience, with a balance of technical execution and functional analytics.
Hands-on experience with Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA), including Data View and Data Connection configuration.
Experience defining business requirements and building dashboards or reports to meet them.
Strong understanding of data structures and ability to configure metrics and dimensions independently, without heavy reliance on developer support.
Ability to manage client expectations and present complex ideas to non-technical audiences, explaining both backend configuration and the meaning of dashboard metrics.
Experience using Jira or a similar Agile project management tool.

Nice To Haves

Experience with Adobe Journey Optimizer (AJO).
Experience with other cloud and analytics platforms, such as BigQuery, GA4, Looker Studio/Data Studio, or Snowflake.
Previous consulting or agency experience.
Familiarity with legacy Adobe Analytics architecture and how it translates into the modern AEP/CJA landscape.

Responsibilities

Partner with stakeholders to define and document clear business requirements.
Own configuration in modern analytics tools, managing CJA Data Views, Data Connections, metrics, and dimensions.
Build intuitive dashboards and reporting structures that address specific business requirements.
Translate between technical engineering teams and non-technical business stakeholders, communicating data configuration mechanics and data-driven insights.
Manage workflow, project tasks, and documentation using Jira.
Take ownership of CJA Data View configurations and create and manage metrics and dimensions end to end.
Deliver clear, actionable dashboards that demonstrate the value of the AEP/CJA ecosystem.