Senior Technical Solutions Analyst

Allegion • Carmel, IN

2d • Remote

About The Position

The Senior Technical Solutions Analyst – America’s IT supports the core back-office application strategy across the Americas technology ecosystem, including Finance, Supply Chain, Manufacturing, Procurement, and broader business operations. The role serves as a technical consultant to business stakeholders and ERP sustaining and support teams, translating operational objectives and production-support needs into practical, repeatable solutions aligned with stakeholder needs, enterprise standards, and long-term platform strategy.

The position partners across the business to improve sustaining and support practices, incident-to-change discipline, automation and embedded analytics, and M&A or process-harmonization work. It is initially a high-impact individual-contributor role, with the opportunity to mentor others and help scale the function over time. The role is remote in Illinois, Indiana, Kentucky, or Ohio. Candidates must be legally authorized to work in the United States; employment visa sponsorship is not intended.

Requirements

• At least 5 years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms such as Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i, and related integration technologies such as middleware, APIs, or EDI.
• Strong understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse processes and how they map to ERP configuration, master data, and integrations.
• Demonstrated ability to establish governance, prioritization, intake, and support practices for incident, problem, and change management.
• Experience with production-support tooling and frameworks such as ServiceNow, monitoring, SLAs, on-call processes, root-cause analysis, and post-incident remediation tracking.
• Knowledge of ERP-related data concepts, including master data management, interfaces, data quality, and reconciliation; comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements, including SOX and data security, and applying controls and documentation in an ERP environment.
• Strong stakeholder-management and communication skills, including influencing senior business leaders, explaining technical complexity in terms of business impact, and working across matrixed teams without direct authority.
• Strong systems thinking, problem-solving, and decision-making skills.
• Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes.
• Ability to work initially as a high-impact individual contributor and mentor others as the function scales.
• Legally authorized to be employed in the United States; the company does not intend to provide employment visa sponsorship.

Responsibilities

• Serve as a strategic technology partner to Americas back-office business stakeholders, translating business objectives and production-support requirements into solution direction and actionable plans.
• Own and evolve ERP sustaining and support strategy across core modules, integrations, and related middleware and patches.
• Lead business-facing incident, problem, and change management for back-office systems, turning stakeholder needs into prioritized support and enhancement solutions with clear success criteria and SLAs.
• Partner with stakeholders and platform delivery teams to resolve system inefficiencies, recurring incidents, and technical debt, and recommend scalable remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance for sustaining initiatives, including break/fix work, defects, small enhancements, and compliance fixes.
• Evaluate technology, automation, and AI solutions, advising whether to use embedded ERP capabilities or external/custom tools in alignment with company AI policy, security, and business value.
• Lead proofs of concept and pilots for sustaining tools and automation approaches, assess business value, and reduce risk before broader rollout.
• Plan and coordinate stakeholder analysis, testing expectations, user acceptance, cutover and readiness, and adoption and change activities for sustaining releases and patches.
• Coordinate cross-functional work with Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment with Procurement and Enterprise Architecture.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, and integrations and recommending phased, low-risk approaches.
• Produce clear communications and executive-level reporting on technical tradeoffs, risks, recurring incident trends, prioritization, business impact, and recommended decisions.
• Mentor others and help scale the function over time.

Benefits

• Health, dental, and vision insurance coverage.
• Unlimited paid time off.
• 401(k) plan with a 6% company match and no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
• Short- and long-term disability insurance paid for by Allegion.
• Term life insurance, with the option to purchase supplemental coverage.
• Tuition reimbursement.
• Voluntary wellness program with the opportunity to earn up to $2,000 in rewards.
• Employee discounts through Perks at Work.
• Community involvement and opportunities to give back.
• CliftonStrengths assessment and coaching.
• Professional development investment and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed