Senior Team Leader

The Jewish Board•Bronx, NY

About The Position

The Senior Team Leader provides supervisory oversight to direct support staff in OCFS Children’s Residence programs serving males and females ages 16 to 21 who experience emotional and behavioral challenges related to acute or chronic trauma. The programs provide supervised living and therapeutic and recreational services, emphasizing family interaction, community support, and independent-living skills. The goal is to support young people in transitioning to the community, family or other supportive relationships, housing, or higher education. The role ensures program compliance and fidelity to the treatment model, supports young people during scheduled hours, and participates in an on-call rotation for after-hours emergencies. The Senior Team Leader supervises and coaches Direct Support Professionals (DSPs) and Senior DSPs; supports intake, assessment, discharge, and follow-up processes; responds to crises; and oversees staff training and required documentation. The position also requires maintaining records for audits, billing, and program quality, and completing overnight shift reports for three programs.

Requirements

Associate degree required.
Strong verbal and written communication skills.
Excellent engagement skills and attention to detail.
Ability to work independently and as part of a team.
Willingness to work with children, adolescents, and young adults affected by trauma and mental health challenges.
Compassion and respect for vulnerable individuals, and patience with the stabilization and recovery process.
Ability to use Microsoft Office, including Outlook and Word, and willingness to learn new systems and application software.
Valid driver’s license and willingness to drive an agency van.
Reliable means of transportation.
Ability to use therapeutic holds on youth when appropriate.
Ability to travel between boroughs.

Nice To Haves

Bachelor’s degree preferred.
Two years of supervisory experience preferred.

Responsibilities

Participate in intake and admission for new referrals.
Provide direct milieu care and coverage as needed.
Complete Therapeutic Crisis Intervention (TCI) Train-the-Trainer and Foundations courses, and oversee coordination and delivery of TCI training to program staff.
Conduct on-site trainings for Senior Direct Support Professionals and Direct Support Professionals.
Become trained in Medication Administration Training (MAT) to administer and oversee medication administration to clients.
Obtain fire-drill certifications by completing S95, F07, and F01 within six months of hire.
Participate in weekly Integrated Treatment Model (ITM) groups, learning communities, required meetings, trainings, and booster sessions.
Supervise, review, and approve direct-support staff documentation, including incident reports, progress notes, Individual Crisis Management Plans, and missing-person reports.
Respond to client and environmental crises, including crises at the program and across OCFS residences as required.
Participate in the on-call rotation and provide supervisory support during after-hours or emergency situations.
Identify replacement coverage when staff call out to maintain required program ratios.
Supervise, manage, guide, coach, and mentor DSPs and Senior DSPs; provide performance feedback and ensure adherence to program standards, policies, and quality-of-care expectations.
Participate in intake, assessment, discharge, and follow-up conferences as needed.
Participate in regular staff meetings, treatment meetings, and trainings.
File incident reports as required by regulatory bodies.
Document resident interactions promptly in the Avatar and Connections electronic records systems.
Ensure direct reports’ documentation is accurate, complete, timely, and compliant, including progress notes, ICMPs, incident reports, missing-person reports, and other required records.
Ensure progress notes meet monthly billing documentation requirements when applicable.
Complete overnight shift reports for all three programs.
Monitor documentation compliance, identify errors or gaps, implement corrective actions, and provide staff feedback to improve documentation quality and timeliness.
Maintain accurate records supporting audits, billing, and program quality standards.
Perform additional tasks as directed by management.
Travel to visit residents’ families or escort residents to appointments; commute between boroughs and drive an agency van as needed.