Senior Team Leader

The Jewish Board•New York, NY

6d•$69,000•Onsite

About The Position

The Senior Team Leader provides supervisory oversight to direct support staff, ensures program compliance and model fidelity, and supports youth in the program during scheduled hours and through an after-hours on-call rotation. The OCFS Children Residence consists of programs serving males and females ages 16 to 21 who have emotional and behavioral challenges related to acute and/or chronic trauma. The Group Residence provides supervised living units and therapeutic and recreational services that emphasize family interaction, community support networks, and independent living skills. The programs aim to help youth transition back to the community, to a family member or significant adult, into housing, or to higher education. The role includes staff supervision and coaching, participation in intake and treatment processes, crisis response, medication administration oversight, staff training, and oversight of required documentation. The Senior Team Leader also participates in on-call coverage and may need to arrange staffing coverage to maintain required program ratios. The position requires travel between boroughs and the ability to travel with residents or visit their families.

Requirements

Associate degree required.
Willingness to work with children, adolescents, and young adults living with the impact of trauma and experiencing mental health challenges.
Compassion and respect for vulnerable individuals.
Patience and understanding of the process of stabilization and recovery.
Strong engagement skills.
Strong verbal and written communication skills.
Attention to detail.
Ability to work independently and as part of a team.
Valid driver’s license and willingness to drive an agency van.
Ability to use Microsoft Office, including Outlook and Word.
Ability and willingness to learn new systems and application software.
Reliable means of transportation.
Ability to commute between boroughs.
Ability to use therapeutic holds on youth when appropriate.

Nice To Haves

Bachelor’s degree preferred.
Two years of supervisory experience preferred.

Responsibilities

Participate in intake and admission for new referrals.
Provide direct milieu care and coverage as needed.
Complete Therapeutic Crisis Intervention (TCI) Train-the-Trainer and Foundations courses, and coordinate and deliver TCI training to program staff.
Conduct on-site trainings for Senior Direct Support Professionals and Direct Support Professionals.
Become trained in Medication Administration Training (MAT) to administer and oversee administration of medication to clients.
Obtain S95, F07, and F01 certificates within six months of hire to become certified to conduct fire drills.
Participate in weekly Integrated Treatment Model (ITM) groups, learning communities, required meetings, trainings, and booster sessions.
Supervise, review, and approve documentation completed by direct support staff, including incident reports, progress notes, Individual Crisis Management Plans, and missing-person reports.
Respond to client, program, and environmental crises as needed, including across OCFS residences when required.
Participate in the on-call rotation and provide supervisory support and guidance during after-hours or emergency situations.
Identify staff coverage when employees call out to maintain proper program ratios.
Supervise, manage, and guide DSPs and Senior DSPs to ensure adherence to program standards, policies, and quality-of-care expectations.
Participate in intake, assessment, discharge, and follow-up conferences as needed.
Provide ongoing supervision, coaching, performance feedback, and mentoring to DSPs and Senior DSPs.
Participate in regular staff meetings, treatment meetings, and trainings.
File incident reports as mandated by regulatory bodies.
Document resident interactions regularly and promptly in Avatar and Connections electronic records.
Ensure documentation accuracy and compliance, including progress notes, ICMPs, incident reports, missing-person reports, and other required records.
Ensure progress notes meet monthly billing documentation requirements, if applicable.
Complete overnight shift reports for all three programs.
Monitor documentation compliance, identify errors or gaps, and implement corrective actions.
Maintain records for audits, billing, and program quality standards.
Perform additional tasks as directed by management.
Travel to visit residents’ families or escort residents to appointments as needed.