Senior Team Lead

Fleet Farm Careers•Appleton, WI

About The Position

The Senior Team Lead provides an exceptional customer experience through trip assurance, visual merchandising, and product knowledge, and assists throughout the store as needed. The role participates in store opening and closing to build leadership competencies in preparation for a management role. The Senior Team Lead reviews key areas of store operations, including team members, customer experience, sales growth, customer readiness, and Store POG execution and integrity. They act as Manager On Duty and oversee all areas of the store when other managers are absent. The role also ensures employees understand and execute the Fleet Farm Reward Program and provide A Game customer service. The Senior Team Lead guides and oversees customer-related issues, seeking win-win outcomes and resolutions that support a frictionless experience. They are expected to reflect Fleet Farm’s values and foster a positive attitude among store associates.

Requirements

High school diploma or GED required.
Two or more years of retail management or supervisory experience preferred.
Proven ability to lead, coach, and build teammate relationships in a fast-changing environment.
Ability to direct and motivate a diverse teammate population, including full-time and part-time team members.
Demonstrated ability to act decisively when implementing solutions.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to multitask and respond flexibly in a quickly changing environment.
Strong oral and written communication skills for effective team management.
Comfort speaking and conducting training.

Nice To Haves

Two or more years of retail management or supervisory experience.

Responsibilities

Train, develop, and supervise team members throughout the store.
Ensure customer-readiness standards are executed at a high level.
Ensure products are properly faced and zones are generally recovered.
Maintain Fleet Farm standards for in-stock levels and trip assurance.
Coordinate with management on zone maintenance and special projects.
Provide input to the Sales Manager for performance reviews.
Help ensure the store is clean and inviting for customers and team members.
Assign, prioritize, and execute daily tasks for team members.
Ensure safe work standards are followed throughout the store.
Work with the Loss Prevention Lead to support efforts to reduce shrink through education, awareness, and compliance.
Participate in opening and closing the store.
Act as Manager On Duty and oversee store operations in the absence of other managers.
Ensure the Fleet Farm Reward Program is understood and executed by all employees.
Provide guidance and oversight for customer-related issues and support effective resolutions.
Model Fleet Farm’s values and promote a positive attitude among store associates.