Senior Team Lead

Fleet Farm Careers•Wausau, WI

About The Position

The Senior Team Lead provides an exceptional customer experience through trip assurance, visual merchandising, and strong product knowledge, while assisting throughout the store as needed. The role participates in store opening and closing to build leadership competencies in preparation for a management role. The Senior Team Lead reviews key areas of store operations, including team members, customer experience, sales growth, customer readiness, and store planogram execution and integrity. In the absence of other managers, this position acts as Manager on Duty and oversees all areas of the store. The role ensures employees understand and execute the Fleet Farm Reward Program and deliver A Game customer service. It provides guidance on customer issues, supports resolutions that create a frictionless experience, and models Fleet Farm values while fostering a positive attitude among store associates. The Senior Team Lead trains, develops, supervises, and assigns and prioritizes daily work for team members throughout the store. It ensures customer-readiness standards, product facing, zone recovery, in-stock levels, trip assurance, safety standards, and a clean, inviting store are maintained. The position coordinates with management on zone maintenance and special projects, provides performance-review input to the Sales Manager, and supports shrink-reduction efforts with the Loss Prevention Lead through education, awareness, and compliance.

Requirements

High school diploma or GED required.
Ability to lead, coach, and build teammate relationships in a fast-changing environment.
Ability to direct and motivate a diverse teammate population, including full-time and part-time team members.
Demonstrated ability to act decisively in implementing solutions.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to multitask and respond flexibly in a quickly changing environment.
Strong oral and written communication skills for effective team management.
Comfort speaking and conducting training.

Nice To Haves

Two or more years of retail management or supervisory experience preferred.

Responsibilities

Provide an exceptional customer experience through trip assurance, visual merchandising, and product knowledge.
Assist in areas throughout the store as needed and participate in opening and closing the store.
Review key areas of store operations: team members, customer experience, sales growth, customer readiness, and store POG execution and integrity.
Act as Manager on Duty and oversee all areas of the store in the absence of other managers.
Ensure the Fleet Farm Reward Program is understood and executed by all employees.
Deliver A Game customer service and guide customer-related issue resolution toward win-win outcomes and a frictionless experience.
Model Fleet Farm values and foster a positive attitude among store associates.
Train, develop, and supervise team members throughout the store.
Ensure customer-readiness standards are executed at a high level.
Ensure products are properly faced and zones are generally recovered.
Maintain Fleet Farm standards for in-stock levels and trip assurance.
Coordinate with management on zone maintenance and special projects.
Provide input to the Sales Manager for performance reviews.
Help ensure the store is clean and inviting for customers and team members.
Assign, prioritize, and execute daily tasks for team members.
Ensure safe work standards are followed throughout the store.
Work with the Loss Prevention Lead to support shrink reduction through education, awareness, and compliance.