Senior Team Lead

Fleet Farm Careers•Brooklyn Park, MN

About The Position

The Senior Team Lead provides an exceptional customer experience through trip assurance, visual merchandising, and strong product knowledge, and assists throughout the store as needed. The role participates in store opening and closing to develop leadership competencies in preparation for a management role. The Senior Team Lead reviews key areas of store operations, including Team Members, customer experience, sales growth, customer readiness, and Store POG execution and integrity. In the absence of other managers, this role acts as Manager On Duty and oversees all areas of the store. The Senior Team Lead ensures employees understand and execute the Fleet Farm Reward Program and deliver A Game customer service. They guide and oversee customer-related issues, seek win-win outcomes, and support resolutions that create a frictionless experience. They model Fleet Farm’s values, foster a positive attitude among store associates, and train, develop, and supervise Team Members throughout the store. The role also helps maintain customer readiness, product presentation, zone recovery, in-stock levels, trip assurance, store cleanliness, and safe work practices. Working with management and the Loss Prevention Lead, the Senior Team Lead supports zone maintenance, special projects, performance reviews, daily task execution, and efforts to reduce shrink through education, awareness, and compliance.

Requirements

High school diploma or GED required.
Ability to lead, coach, and build teammate relationships in a fast-changing environment.
Ability to direct and motivate a diverse teammate population, including full-time and part-time Team Members.
Demonstrated ability to act decisively when implementing solutions.
Strong organizational skills, including planning work and continuously monitoring progress toward goals.
Ability to multitask and respond flexibly in a quickly changing environment.
Strong oral and written communication skills for effective team management.
Comfort speaking and conducting training.

Nice To Haves

Two or more years of retail management or supervisory experience preferred.

Responsibilities

Provide an exceptional customer experience through trip assurance, visual merchandising, and product knowledge.
Assist in areas throughout the store as needed and participate in opening and closing the store.
Review key areas of store operations: Team Members, customer experience, sales growth, customer readiness, and Store POG execution and integrity.
Act as Manager On Duty and oversee all areas of the store when other managers are absent.
Ensure the Fleet Farm Reward Program is understood and executed by all employees.
Deliver A Game customer service and guide the resolution of customer-related issues toward win-win outcomes and a frictionless experience.
Model Fleet Farm’s values and foster a positive attitude among store associates.
Train, develop, and supervise Team Members throughout the store.
Ensure customer readiness standards are executed at a high level.
Ensure products are properly faced and zones are generally recovered.
Maintain Fleet Farm standards for in-stock levels and trip assurance.
Coordinate with management on zone maintenance and special projects.
Provide input to the Sales Manager for performance reviews.
Maintain a clean and inviting store for customers and Team Members.
Assign, prioritize, and execute daily tasks for Team Members.
Ensure safe work standards are followed throughout the store.
In conjunction with the Loss Prevention Lead, support efforts to reduce shrink through education, awareness, and compliance.