Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Melbourne, FL

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Systems Engineer to provide production support for complex application cloud systems supporting the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote W-2 position. Candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, and Washington will not be considered. The salary range is $85,389–$116,975. Applicants must be U.S. citizens and must possess or qualify for a Public Trust (MBI). Selected applicants are subject to a government security investigation and other background screening. The position provides day-to-day operational support for production systems, including troubleshooting outages and user-reported hardware and software issues, maintaining computing infrastructure, and communicating system and problem status to users and senior management. The engineer works directly with the customer and collaborates with development, operations, and security teams. Responsibilities also include documenting issues and system procedures, maintaining system asset inventories, supporting security compliance, and contributing to continuous improvement. On-call production support may be required. The role requires at least eight years of systems engineering or related experience, particularly in production environments, at least three years of SQL query and monitoring experience, and a bachelor’s degree in a relevant field. Experience with AWS and/or Azure, Linux/Unix and Windows, system administration, scripting, automation, monitoring, networking, security, databases, and CI/CD is required. Electronic Data Interchange medical claims experience and advanced relevant certifications are desired. No professional certifications are required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure production-system practices, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills for troubleshooting complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
Ability to work collaboratively with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including claim formats such as 837, 834, and 277.
Advanced relevant certifications, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems and analyze situations or data using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems accurately in logging and discrepancy reporting tools.
Work directly with the customer on day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or ensuring they are escalated when required.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.
Collaborate with development, operations, and security teams to support seamless production operations.