Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Richmond, VA

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Systems Engineer to provide production support for complex application cloud systems supporting the Department of Veterans Affairs. This full-time position is 100% U.S.-based remote, although candidates located in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The role requires U.S. citizenship and possession of, or eligibility to obtain, a Public Trust (MBI). The salary range is $85,389–$116,975. The engineer provides day-to-day operational support for production systems, responds to user issues, diagnoses and resolves outages, maintains computing infrastructure, and works directly with customers. The position also involves system administration, automation, monitoring, security and compliance, database support, documentation, and coordination with development, operations, and security teams. The candidate must have at least 8 years of systems engineering or related experience, including production environments, and at least 3 years of SQL query and monitoring experience. A bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. Willingness to provide on-call production support as required is expected.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, particularly S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as DynaTrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to be on-call for production system support as required.
Strong documentation skills.
Ability to contribute to multiple projects and deliver timely, quality results.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Must be located in the United States; candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered.

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including formats such as 837, 834, and 277.
Advanced relevant certifications, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Provide high-level, day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems and analyze situations or data using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring operations, and developing workarounds.
Document problems in logging and discrepancy-reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems and resolve or escalate issues as appropriate.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methodologies through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on-call as required.
Maintain system configurations, processes, and procedures through documentation.
Work collaboratively with development, operations, and security teams to support seamless production system operations.