Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Overland Park, KS

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Systems Engineer for production support on a full-time, 100% U.S.-based remote position supporting the Department of Veterans Affairs. The role provides high-level, day-to-day operational support for complex application cloud systems and production environments. The engineer works directly with customers and users, maintaining computing infrastructure, resolving system issues, supporting system reliability and security, and contributing to continuous improvement. Candidates must be U.S. citizens and must possess or qualify for a Public Trust (MBI). Candidates located in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. This is a W-2 position.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).
Experience with AWS and/or Azure Cloud, particularly S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with version control systems such as Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to support system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills for system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
Willingness to provide on-call production system support as required.

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including claim formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Provide high-level, day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems and analyze situations using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems accurately in logging and discrepancy-reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems and correct issues or escalate them when necessary.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methodologies through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on-call as required.
Maintain system configurations, processes, and procedures through documentation.
Collaborate with development, operations, and security teams to support seamless production operations and contribute to multiple projects.