Senior Systems Engineer (Production Support)
About The Position
Syms Strategic Group (SSG) is hiring a Senior Systems Engineer to provide production support for complex application cloud systems in support of the Department of Veterans Affairs. This is a 100% U.S.-based remote, full-time W-2 position. Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. U.S. citizenship is required, and the candidate must possess or qualify for a Public Trust (MBI). Selected applicants are subject to a government security investigation and other background screening. The engineer provides high-level day-to-day operational support, resolves and documents system problems, responds to users, and works directly with the customer. The position also involves maintaining and installing computing infrastructure, managing system assets, supporting system security and VA policy compliance, and contributing to continuous improvement. The role requires 8 or more years of systems engineering or related experience, including production environments, and 3 or more years of SQL query and monitoring experience. A bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. A willingness to provide on-call production support as required is also specified. Military veterans are encouraged to apply. Professional certifications are not required. Desired experience includes Electronic Data Interchange X.12 medical claims and advanced certifications in relevant areas. Interviews are conducted on Microsoft Teams with the candidate's camera on, and applicants will be asked to provide a LinkedIn profile link.
Requirements
- At least 8 years of experience in systems engineering or a related field, particularly in production environments.
- At least 3 years of experience with SQL queries and monitoring.
- Experience with AWS and/or Azure cloud services, including S3, Step Functions, batch jobs, and CloudWatch.
- Demonstrated experience managing and maintaining large-scale production systems.
- Strong proficiency with Linux/Unix and Windows operating systems.
- Experience with system administration, including user management, permissions, and system monitoring.
- Proficiency in Python, Bash, or PowerShell for automation and configuration management.
- Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
- Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
- Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
- Ability to troubleshoot and optimize system performance and reliability.
- Understanding of network protocols, firewall configurations, and VPN setup.
- Experience with network monitoring and diagnostic tools.
- Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
- Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
- Knowledge of database performance tuning and backup and recovery processes.
- Knowledge of CI/CD pipelines.
- Familiarity with version control systems such as Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
- Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
- Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
- Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
- Strong attention to detail to support system stability and data integrity.
- Ability to adapt quickly to new technologies and processes.
- Strong documentation skills for maintaining system configurations, processes, and procedures.
- Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
- U.S. citizenship is required.
- Must possess or qualify for a Public Trust (MBI).
Nice To Haves
- Experience with Electronic Data Interchange X.12 medical claims, including formats such as 837, 834, and 277.
- Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.
- Military veteran status is encouraged.
Responsibilities
- Perform high-level, day-to-day operational support of complex application cloud systems.
- Develop solutions to routine technical problems of limited scope, following standard practices and procedures.
- Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
- Accurately document problems in logging and discrepancy-reporting tools.
- Work directly with the customer in day-to-day activities.
- Respond to user calls about hardware and software problems, correcting issues or ensuring they are escalated when required.
- Communicate the status of key problems to users and senior management.
- Perform maintenance and installation of computing infrastructure.
- Implement continuous improvement methodologies through IT systems or procedures.
- Maintain an inventory of system assets.
- Ensure compliance with VA standards and security policies.
- Provide documentation and training, and perform additional duties as assigned.
- Support production systems on-call as required.
- Collaborate with development, operations, and security teams to ensure production operations run smoothly.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
