Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Tampa, FL

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for complex application cloud systems in support of the Department of Veterans Affairs. This is a 100% U.S.-based remote, full-time W-2 position. Candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. U.S. citizenship is required, and the candidate must possess or qualify for a Public Trust (MBI). Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. The position provides day-to-day operational support for production systems, works directly with the customer and users, and collaborates with development, operations, and security teams. The engineer troubleshoots system and performance problems, supports recovery from outages, maintains computing infrastructure and system assets, and ensures systems comply with VA standards and security policies. The role requires 8 or more years of experience in systems engineering or a related field, particularly in production environments, and 3 or more years of SQL query and monitoring experience. A bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. The role may require on-call availability for production system support. Candidates must provide a LinkedIn profile link as part of screening. Interviews are conducted on Microsoft Teams with the camera on. Military veterans are encouraged to apply.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure best practices to production systems.
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and AWS CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to support system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to be on-call for production system support as required.
Strong documentation skills for system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects and deliver timely, quality results.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including X.12 medical claims formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Provide high-level, day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems of limited scope and follow standard practices when analyzing situations or data.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems accurately in logging and discrepancy-reporting tools.
Work directly with the customer in day-to-day activities.
Respond to user calls about hardware and software problems, resolving them or ensuring appropriate escalation.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methods through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Troubleshoot and optimize system performance and reliability.
Implement security measures, conduct audits, and support compliance with industry standards.
Maintain system configurations, processes, and procedures through documentation.
Collaborate with development, operations, and security teams to support seamless production operations.
Manage and contribute to multiple projects while meeting deadlines and quality expectations.
Be available for on-call production system support as required.