Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Arlington, VA

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a full-time Senior Systems Engineer to provide production support for complex cloud application systems supporting the Department of Veterans Affairs. This is a 100% U.S.-based remote position, though candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, and Washington will not be considered. The role requires U.S. citizenship and possession of, or eligibility to obtain, a Public Trust (MBI). Applicants selected will be subject to a government security investigation and other background screening. The engineer performs day-to-day operational support, maintenance, and installation of computing infrastructure; troubleshoots production outages and user-reported hardware and software issues; documents and reports incidents; and communicates issue status to users and senior management. The position also supports system security and compliance, maintains system asset inventories, contributes to continuous improvement, and provides documentation and training. The role may require on-call production support. This W-2 position offers a salary range of $85,389–$116,975. A bachelor's degree in a relevant field and at least eight years of systems engineering or related experience, including production environments, are required; the posting also specifies three or more years of SQL query and monitoring experience. No professional certifications are required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency with scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience with secure production-system practices, security measures, audits, and compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with version control systems such as Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills for troubleshooting complex system issues.
Excellent communication and interpersonal skills and the ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills for system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
Ability to collaborate with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems and follow standard practices for analyzing situations or data.
Detect, isolate, document, report, and resolve system outages and operational problems, including collecting diagnostic data, restoring operations, and developing workarounds.
Accurately document problems in logging and discrepancy-reporting tools.
Work directly with the customer in day-to-day activities.
Respond to user calls about hardware and software problems, resolve them, or escalate them as needed.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.