Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Annapolis, MD

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group is seeking a Senior Systems Engineer to provide production support for complex cloud application systems supporting the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote W-2 position. Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. U.S. citizenship is required, and the candidate must possess or qualify for a Public Trust (MBI). Selected applicants are subject to a government security investigation and must meet eligibility requirements for access to classified information. The role performs day-to-day operational support, system administration, troubleshooting, maintenance, and continuous improvement for production systems. It includes working directly with customers and users, documenting and resolving outages, supporting infrastructure, ensuring security-policy compliance, and collaborating with development, operations, and security teams. The position requires 8 or more years of systems engineering or related experience, including production environments, and 3 or more years of SQL query and monitoring experience. A bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. Salary range: $85,389–$116,975. Military veterans are encouraged to apply.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines and familiarity with Git, GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills for troubleshooting complex system issues.
Excellent communication and interpersonal skills and ability to work effectively across teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
Willingness to provide on-call production system support as required.
U.S. citizenship.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and analyze situations or data using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or problems affecting scientific workstations, including collecting diagnostic data, restoring operation, and developing workarounds.
Document problems accurately in logging and discrepancy-reporting tools.
Work directly with the customer in most aspects of day-to-day activities.
Respond to user calls regarding hardware and software problems, resolving them or ensuring escalation when required.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methodologies through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on-call as required.
Maintain system configuration, process, and procedure documentation.
Collaborate with development, operations, and security teams to support seamless production operations.