Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Ashburn, VA

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Senior Systems Engineer to provide production support for complex application cloud systems in support of the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote W-2 position, although candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, and Washington will not be considered. The role requires U.S. citizenship and possession of or eligibility to obtain a Public Trust (MBI). Selected applicants will be subject to a government security investigation and other background checks. The engineer will provide high-level daily operational support, troubleshoot and restore systems, maintain computing infrastructure and system assets, and work directly with users and customer stakeholders. The position also supports security and compliance, continuous improvement, documentation, training, and coordinated production operations across development, operations, and security teams. On-call production support may be required. The position requires a bachelor’s degree in a relevant field and at least eight years of experience in systems engineering or a related field, particularly in production environments, including three or more years of SQL query and monitoring experience. The salary range is $85,389–$116,975. Professional certifications are not required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Experience with AWS and/or Azure cloud services, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, PowerShell, or similar scripting languages for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines and familiarity with Git, GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills for troubleshooting complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills for system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while delivering timely, quality results.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
U.S. citizenship.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and analyze situations or data using standard procedures.
Detect, isolate, document, report, and resolve system outages and operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems accurately in logging and discrepancy reporting tools.
Work directly with the customer on day-to-day activities.
Respond to user calls about hardware and software problems, resolve issues, or escalate them as needed.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methods using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.
Collaborate with development, operations, and security teams to support seamless production operations.