Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)•Virginia Beach, VA

1d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group is seeking a Senior Systems Engineer to provide production support for complex application cloud systems serving the Department of Veterans Affairs. This is a full-time, 100% U.S.-based remote position and requires U.S. citizenship. Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. Applicants must possess or qualify for a Public Trust (MBI). The position is a W-2 role, and military veterans are encouraged to apply. The engineer provides high-level day-to-day operational support, responds to user issues, maintains computing infrastructure and system assets, and helps ensure production systems remain stable, reliable, secure, and compliant with VA standards and security policies. The role works directly with customers and users, as well as development, operations, security, and management teams. On-call production support may be required. The role requires a bachelor's degree in a relevant field and at least eight years of experience in systems engineering or a related field, particularly in production environments, including at least three years of experience with SQL query and monitoring. Professional certifications are not required. Desired qualifications include experience with EDI X.12 medical claims and advanced certifications in relevant areas. The salary range is $85,389–$116,975.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to contribute to and manage multiple projects, ensuring timely completion and quality results.
Ability to collaborate with development, operations, and security teams to support seamless production operations.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including X.12 medical claims such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.
Military veteran status is encouraged.

Responsibilities

Provide high-level, day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems and analyze situations using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages and operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Record problems accurately in logging and discrepancy-reporting tools.
Work directly with the customer on day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or escalating them as needed.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methods using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.