Sr Analyst, Systems - EDI

Family Dollar•Chesapeake, VA

6d•$100,000 - $125,500•Onsite

About The Position

The Senior Systems Analyst – EDI maintains business processes and systems across the EDI technology landscape, including EDI maps, trading-partner configurations, routing, workflows, and production integrations using an enterprise B2B/EDI platform. The role works across Family Dollar divisions to maintain data integrity in EDI systems and supports business-critical supply-chain services in a 24/7, multi-site distribution environment. This full-time, onsite position is based at Family Dollar’s Store Support Center in Chesapeake, Virginia. Relocation assistance is available for candidates outside the Hampton Roads, Virginia area. The role participates in an on-call rotation and provides occasional after-hours support, with heightened support during peak retail periods. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

At least 5 years of experience leading application maintenance activities, including administering, maintaining, or troubleshooting production applications in a Senior Systems Analyst or comparable role.
At least 5 years of hands-on EDI/B2B integration experience, including production support and development or configuration responsibilities in a transaction-heavy enterprise environment.
Strong working knowledge of ANSI X12 and practical experience interpreting and troubleshooting envelopes, segments, loops, qualifiers, control numbers, and acknowledgements.
Hands-on experience creating or maintaining EDI maps, trading-partner configurations, routing, business processes or workflows, and production integrations using an enterprise B2B/EDI platform.
Ability to trace transactions end to end across partner data, transport, mapping or transformation, platform processing, orchestration, and downstream applications.
Demonstrated troubleshooting ability across application, database, interface, file/batch, operating-system, network/connectivity, and upstream/downstream dependencies.
Working SQL knowledge sufficient to query and validate production data, investigate transaction state, and support incident analysis.
Experience with Microsoft Windows and/or Linux environments and the ability to interpret logs, services/processes, scheduled jobs, files, and basic system health indicators.
Experience with ServiceNow or a comparable ITSM platform and practical understanding of incident, problem, change, request, escalation, and knowledge-management practices.
Ability to prioritize multiple issues, work independently when needed, follow controlled production procedures, and clearly document troubleshooting and recovery actions.
Ability to participate in a 24/7 on-call rotation and provide occasional after-hours support.
Excellent communication and customer service skills.
Authorization to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

At least one year of experience in the retail operations support industry.
Hands-on experience with IBM Sterling B2B Integrator and/or IBM Sterling File Gateway, including maps, business processes, partner configurations, routing, monitoring, and operational support.
Retail, distribution, logistics, transportation, or supply-chain integration experience.
Experience with Oracle Transportation Management (OTM), particularly carrier tender, shipment-status, or freight-invoice integrations, and EDI 204, 990, 214, and 210 transaction sets.
Experience with common retail and supply-chain EDI transaction sets, including purchase orders, purchase-order acknowledgements, advance ship notices, invoices, inventory or product activity, and related partner documents.
Experience with XML, flat files, APIs or web services, middleware or SOA, managed file transfer, and hybrid EDI and non-EDI integration patterns.
Experience with certificate lifecycle management, AS2 partner setup, encryption and signing concepts, and secure B2B connectivity using AS2, SFTP, FTP, or VAN-based transport.
Experience building EDI monitoring, alerting, reporting, scripts, or automation and analyzing transaction-volume and error trends to reduce manual support effort and improve partner quality.
Experience supporting Cloud or SaaS products and coordinating with external software or automation vendors.
Scripting or automation experience, such as PowerShell, Python, or comparable tools, used to improve monitoring, triage, reporting, or repetitive support work.
ITIL certification or demonstrated use of ITSM best practices.

Responsibilities

Administer, maintain, monitor, and provide operational oversight for assigned software applications.
Lead incident resolution by assessing business impact, collecting relevant identifiers and timestamps, reproducing or isolating failures, coordinating responders, restoring service, validating downstream recovery, documenting outcomes, and engaging IT teams or vendors as needed.
Mentor and guide system analysts performing application maintenance activities.
Lead vendor partners to ensure business-reported issues are handled within service-level agreements.
Make decisions about suitable production-system changes that enable business functions.
Research and troubleshoot end-to-end business flows across applications.
Monitor and support interfaces among software systems.
Use SQL and application or reporting tools to validate data, investigate transaction state, reconcile records, and support root-cause analysis.
Identify recurring incident patterns and turn them into problem records, monitoring improvements, automation opportunities, knowledge articles, runbooks, or permanent corrective actions.
Follow established change controls for production data corrections and remediation.
Use ServiceNow or a comparable ITSM platform for applicable incident, request, problem, change, knowledge, and service-level processes.
Create and maintain technical support documentation, troubleshooting guides, dependency maps, operational procedures, and end-user knowledge.
Support application changes, releases, upgrades, configuration changes, and transitions into operations; validate support readiness, monitoring, documentation, rollback expectations, and post-change stability.
Participate in Disaster Recovery and IT Business Continuity activities and help maintain readiness for business-critical supply-chain services.
Meet technical and business SLAs and participate in a 24/7 on-call rotation, including heightened support during peak retail periods.