Senior Student and Academic Services Coordinator

Monash • Clayton, NC

3d • Hybrid

About The Position

Monash University's Faculty of Law is seeking a Senior Student and Academic Services Coordinator to support the delivery of high-quality services to students and academics. Working closely with the Manager, Student Experience and Academic Services, the role coordinates key student and academic administration processes across the student lifecycle, including admissions, enrolments, course completions, Moodle and assessments. The coordinator contributes to continuous improvement initiatives, resolves escalated enquiries, and builds strong relationships with stakeholders across the Faculty and University.

The role directly supervises a small team, helping to plan and allocate workloads, support staff development, and ensure services are delivered efficiently and in line with University policies and priorities. The position is based at Monash University Law Chambers and the Clayton campus, and is a full-time continuing appointment.

Requirements

• Experience as a student services or administration professional.
• Strong focus on customer service, operational excellence and continuous improvement.
• Highly developed planning and organisational skills, including the ability to manage competing priorities and meet deadlines.
• Ability to identify opportunities to improve processes and service delivery.
• Demonstrated experience in staff supervision and stakeholder engagement.
• Ability to build effective relationships, communicate confidently with diverse audiences and provide sound advice on complex issues.
• Strong analytical and problem-solving skills.
• Advanced computer literacy.
• Ability to lead and support a team in a collaborative, service-focused environment.

Responsibilities

• Coordinate student and academic administration processes across the student lifecycle, including admissions, enrolments, course completions, Moodle and assessments.
• Contribute to continuous improvement initiatives.
• Resolve escalated enquiries.
• Build relationships with stakeholders across the Faculty and University.
• Directly supervise a small team, including planning and allocating workloads and supporting staff development.
• Ensure services are delivered efficiently and in line with University policies and priorities.

Benefits

• 17% employer superannuation
• Flexible and hybrid working arrangements
• Policies supporting staff in combining work and personal commitments, including support for parents

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed