Senior Strategy & Ops Lead, Post-Sale Product Adoption

Samsara • San Francisco, CA

8d

About The Position

This individual-contributor role owns new product adoption as a company metric across Samsara’s post-sale organization. The role proactively integrates every new product into post-sale processes by reviewing adoption data, developing and executing strategies to close adoption gaps, and communicating results. It drives action across Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing. The person in this role is expected to execute directly by running analysis, building plans, and closing gaps, as well as coordinating action across teams that do not report to the role.

The role builds processes for embedding new products into existing post-sale workflows as they ship, including sponsorship, enablement, and defined success metrics. It partners with Product/R&D early in the launch cycle so adoption is designed upfront. It also reviews adoption data, identifies where and why customers are not adopting products, develops and personally executes strategies to close gaps, and runs a standing cross-functional cadence to turn findings into agreed and tracked action. The role influences teams without direct authority, builds relationships with their leaders, and escalates through the VP of Customer Success when needed.

Success means every new product has a post-sale adoption plan at or before general availability; adoption metrics are defined, trusted, and reviewed on a standing cadence; adoption gaps are closed measurably faster than the reactive baseline; and cross-functional teams treat adoption as a shared, prioritized outcome.

Requirements

• At least 8 years of experience in an internal-facing role such as Strategy & Operations, Business Operations, Program/Project Management, or similar.
• Proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
• Strong understanding of post-sale, customer-facing functions such as implementation, customer success, or customer education.
• Ability to work autonomously and execute personally, rather than only coordinating or delegating.
• Comfort working with data, including defining metrics, building or working with dashboards, and using adoption data to prioritize and justify action.
• Strong written and verbal communication skills, including the ability to communicate results and influence senior stakeholders.

Nice To Haves

• Experience at Samsara or in a similarly matrixed, fast-moving organization.

Responsibilities

• Build processes to embed every new product into existing post-sale workflows as it ships, including sponsorship, enablement, and defined success metrics.
• Partner with Product/R&D early in the launch cycle so product adoption is designed upfront.
• Review adoption data on an ongoing basis to identify where and why customers are not adopting new products.
• Develop strategies to close identified adoption gaps and personally execute those strategies.
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.
• Influence and coordinate action across post-sale teams that do not report to the role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
• Build and maintain relationships with leaders across post-sale functions to make adoption a shared, prioritized outcome.
• Define adoption metrics, review results, and communicate readouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed