Post Sale Specialist

Newrez LLC • Langhorne, PA

1d • Onsite

About The Position

The Post Sale Specialist manages professional working relationships with vendors and clients across the United States. The role analyzes completed property work to ensure it meets client expectations, investor guidelines, and company quality standards. The specialist reviews work orders, negotiates costs, monitors vendor performance, and supports efficient post-sale operations.

The position communicates with vendors and clients, provides guidance on work completion requirements, audits work orders, collaborates with Quality Control, assesses vendor performance, and helps source vendors when needed. It also monitors workflow, deadlines, service level agreements, and productivity goals while following standard operating procedures and applicable policies. The specialist is expected to maintain knowledge of property preservation, foreclosure processes, FHA conveyance requirements, and vendor compensation guidelines.

This is an on-site office position involving prolonged sedentary work at a cubicle, repetitive computer and phone use, and regular verbal communication in English. Employees must have a smartphone meeting company security standards and be able to install applications such as Microsoft Authenticator.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and commitment to quality assurance.
• Ability to meet regular and punctual attendance expectations and work the schedule established by leadership.
• Must have a smartphone that meets company security standards and can install applications such as Microsoft Authenticator.

Nice To Haves

• One year of property preservation and FHA conveyance experience.
• Prior outside sales and customer service experience.
• Bilingual skills.
• Experience working in Aspen.

Responsibilities

• Manage vendor and client inquiries by phone, email, and other communication channels in a professional and timely manner.
• Build and maintain professional working relationships with vendors and provide guidance and feedback about work completion requirements and client expectations.
• Occasionally assist with sourcing vendors to meet client needs.
• Analyze completed vendor work and audit work orders for quality, accuracy, completeness, and compliance.
• Collaborate with the Quality Control team to review work orders and help prevent repeated returns to a property.
• Assess vendor performance and identify opportunities for improvement.
• Negotiate vendor costs within established client and investor guidelines and review costs for reasonableness and compliance with approved pricing.
• Support cost-control initiatives while maintaining quality service delivery.
• Manage assigned workflow and tasks, monitor work order progress, and ensure service-level agreements and client deadlines are met.
• Follow standard operating procedures and meet or exceed company goals, productivity metrics, and deadlines.
• Maintain knowledge of property preservation, foreclosure processes, FHA conveyance requirements, vendor compensation guidelines, and relevant industry updates.
• Ensure activities comply with client requirements, investor guidelines, and company policies.
• Accurately convey information and perform related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED