Senior Strategy & Ops Lead, Post-Sale Product Adoption

Samsara•San Francisco, CA

8d•$145,000 - $212,500

About The Position

This individual-contributor role owns new product adoption as a company metric across Samsara’s post-sale organization. The role proactively integrates every new product into post-sale processes by reviewing adoption data, developing and executing strategies to close adoption gaps, and sharing results. It drives action across Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing. The role requires hands-on execution—including running analysis, building plans, and closing gaps—as well as coordinating work across teams that do not report to this position. The position partners with Product/R&D early in launch cycles to design for adoption from the outset, establishes post-sale adoption plans and success metrics for new products, and operates a regular cross-functional cadence to turn adoption data into agreed and tracked action. It influences teams without direct authority and may escalate through the VP of Customer Success when needed. Success means every new product has a post-sale adoption plan by or before general availability; adoption metrics are trusted and reviewed regularly; adoption gaps are closed measurably faster than the current reactive baseline; and cross-functional teams treat adoption as a shared, prioritized outcome.

Requirements

At least 8 years of experience in an internal-facing role such as Strategy & Operations, Business Operations, Program/Project Management, or similar.
A proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
Strong understanding of post-sale, customer-facing functions such as implementation, customer success, or customer education; prior proximity to or experience within these motions is required.
Ability to work autonomously and execute personally, rather than only coordinating or delegating.
Comfort working with data, including defining metrics, building or working with dashboards, and using adoption data to prioritize and justify action.
Strong written and verbal communication skills, including the ability to report results and influence senior stakeholders.

Nice To Haves

Experience at Samsara or in a similarly matrixed, fast-moving organization.

Responsibilities

Build processes for embedding each new product into existing post-sale workflows as it ships, including sponsorship, enablement, and defined success metrics.
Partner with Product/R&D early in the launch cycle so adoption is planned upfront.
Review adoption data on an ongoing basis to identify where and why customers are not adopting new products.
Develop strategies to close adoption gaps and personally execute those strategies.
Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to translate adoption data into agreed, tracked actions.
Drive and coordinate execution across post-sale teams without direct authority, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
Build and maintain relationships with leaders across post-sale functions so adoption remains a shared, prioritized outcome.
Read out adoption results and use data to prioritize and justify action.